Instagram

Can the AI answer Instagram DMs?

Instagram Direct has its own inbox in Fliok, and the AI assistant you use on WhatsApp can answer there too. It replies in plain text while Instagram’s 24-hour window is open, follows the same switches (the workspace AI switch, each chat’s own switch and your AI hours), hands the chat to your team when someone asks for a person, and is paid per reply from the same AI wallet. Your team can reply with text or a photo. Chatbot flows and auto replies are WhatsApp only for now. Instagram has no templates, so once 24 hours pass since a customer’s last message you can’t write to them there. The AI therefore asks once, at a natural moment, for their WhatsApp number (you can switch this off on the AI page). A number they send is saved on the contact with a Message on WhatsApp button, and if you pick an approved template, Fliok sends it to that number straight away, at Meta’s usual per-message rate.

Last reviewed 19 October 2026