Privacy Policy

1. Introduction

Welcome to Fliok ("we," "our," or "us"), operated by Zusta Autonetic Private Limited. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation platform and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and password
• WhatsApp Data: Messages, contacts, conversation history, and media files processed through our platform
• Payment Information: Billing details processed securely through Razorpay (we do not store complete payment card details)
• Usage Data: Information about how you use our services, including API calls, features accessed, and performance data
• Device Information: IP address, browser type, device type, and operating system

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our WhatsApp automation services
• Process your transactions and manage your subscriptions
• Train and improve our AI models to provide better automated responses
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve user experience and develop new features
• Comply with legal obligations and protect against fraudulent or illegal activity

4. AI and Data Processing

Our platform uses AI technology to power chatbots and automated responses. When you use our AI features:

• Your conversation data may be processed by AI services to generate responses
• We implement data minimization practices and only send necessary context
• AI training data is anonymized and aggregated to protect individual privacy
• You can opt-out of AI processing by disabling chatbot features in your account settings

5. Data Storage and Security

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using SSL/TLS protocols
• Data at rest is stored on secure servers with encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms to prevent unauthorized access
• Data is stored in secure data centers with physical and digital security measures

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., Razorpay for payments, AI services for automated responses)
• WhatsApp Business API: With Meta/Facebook as required to provide WhatsApp integration services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of company assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. When you close your account, we will delete or anonymize your data within 90 days, except where we are required to retain it for legal or regulatory purposes.

8. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise these rights, please contact us at [email protected]

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: