Product Catalog: Sell inside the WhatsApp chat
Keep your products in fliok, mirrored to your Meta catalog. Send them from any chat, and when a customer sends a cart, it lands in your inbox as an order. On every plan, Free included.
On every plan, Free included · sending products needs a number on the Cloud API
Hi! Do you have the Banarasi silk saree in maroon?
Yes, it came in this week. Tap View for all the photos.
- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Thank you! Your order is noted. We’ll confirm delivery here shortly.
- Free plan included
- Every plan
- A product, a list or the catalog
- 3 ways
- Carts land in the inbox
- Orders
- Mirrored to your Meta catalog
- Synced
What it does
Everything in Product Catalog
Connect or create a Meta catalog, manage products in fliok and send one product, several or the whole catalog in a WhatsApp chat. Carts arrive as orders.
- Connect your Meta catalog, or create one from fliok
- Add, edit and price products in fliok, mirrored to Meta
- Bring in the products already in your catalog
- Send one product, several, or the whole catalog from a chat
- Customers’ carts arrive in the inbox as orders
- Show the catalog on your WhatsApp profile, or turn carts off
- No website needed: a simple product page with a chat button
- Warns you before a send Meta would refuse
Your products
Keep the catalog in fliok, mirrored to Meta
Connect the catalog you already have in Meta, or create one from fliok, and manage products here: name, picture, price, availability and link. Every change is mirrored to your Meta catalog, and fliok shows which products are in it and which need attention.
- Connect a Meta catalog or create one from fliok
- Bring in the products already in your catalog
- Show the catalog on your WhatsApp profile, or turn carts off
- No website? A simple fliok product page with a chat button
| Product | Price | Status |
|---|---|---|
| Banarasi silk saree · Maroon | ₹6,499 | In catalog |
| Kanjeevaram saree · Gold | ₹12,900 | In catalog |
| Cotton blouse piece | ₹599 | In catalog |
| Linen saree · Indigo | ₹2,350 | Waiting to sync |
In the chat
Send a product, and the cart comes back as an order
From any conversation, send one product, several in one list or the whole catalog. The customer browses inside WhatsApp and sends a cart, which lands in the chat as an order with every item, its quantity and the total. Meta refuses product messages from a number shared with the WhatsApp Business app, and fliok tells you before you send.
- One product, up to 30 in a list, or the whole catalog
- Carts arrive in the inbox as orders, on any connected number
- Sent inside the customer’s 24-hour window, like any reply
Hi! Do you have the Banarasi silk saree in maroon?
Yes, it came in this week. Tap View for all the photos.
- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Thank you! Your order is noted. We’ll confirm delivery here shortly.
Product pieces are drawn with the dashboard's own components and show sample data.
Getting started
Up and running in three steps
01Connect a catalog
Connect with Facebook and pick the catalog you already have in Meta, or create a new one from fliok. fliok links it to your WhatsApp number.
02Add your products
Add products with a name, price, picture and link, or bring in the ones already in your catalog. Every change is mirrored to Meta.
03Sell in the chat
Send a product, a list or the whole catalog from the inbox. When the customer sends a cart, it arrives as an order your team can follow up.
Who it’s for
Built for these industries
Sectors where these conversations are an everyday part of selling. The same building blocks work for any business that talks to customers on WhatsApp.
- Fashion & Apparel
- Retail
- D2C Brands
- Food & Bakery
- Home & Furniture
- Beauty & Wellness
Got questions?
Frequently asked questions
Straight answers about Product Catalog. Anything else, ask us.
Every plan, Free included. A product message is an ordinary outgoing message: like any free-form reply it can only be sent while the customer’s 24-hour window is open, and it counts toward your plan’s monthly allowance of outgoing messages.
No, and fliok says so before you try. Meta refuses product messages from a number shared with the WhatsApp Business app (coexistence), so sending products needs a number connected to the Cloud API only. Customers can still send carts from the catalog they see on a shared number, and those orders arrive in the inbox.
One product, several products in a single list (Meta allows up to 30, with a heading), or the whole catalog. The customer browses the products inside WhatsApp, adds what they want to a cart and sends it to you.
Their cart arrives in the conversation as an order, with each item, its quantity and price, and the total. Your team replies in the same chat to confirm payment and delivery. Payment is not collected inside WhatsApp.
No. Each product can link to your own product page, or, if you leave the link blank, to a simple fliok product page with a WhatsApp chat button.
Keep exploring
Related products
Every product shares one contact record, so a chat, a campaign and a sale are the same story.
Sell inside the WhatsApp chat
On every plan, Free included · sending products needs a number on the Cloud API
Free forever plan · Keep your WhatsApp app · GST invoice on every payment