WhatsApp product catalog: Send products, take orders in the chat
Keep your products in Fliok, mirrored to your Meta catalog; send them from any chat and receive carts as orders.
Every plan, Free included · set up with our team · sending products needs an API-only number
Hi! Do you have the Banarasi silk saree in maroon?
Yes, it came in this week. Tap View for all the photos.
- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Thank you! Your order is noted. We’ll confirm delivery here shortly.
- Free included
- Every plan
- A product, a list or the catalog
- 3 ways
- Carts land in the inbox
- Orders
- Mirrored to your Meta catalog
- Synced
What it does
Everything in Product Catalog
- Connect a Meta catalog, or create one
- Add and price products, mirrored to Meta
- Import the products already in your catalog
- Send one product, several or the whole catalog
- Carts arrive in the inbox as orders
- Catalog on your WhatsApp profile; carts on or off
- No website? A simple product page with chat
- Warns before a send Meta would refuse
Your products
Keep the catalog in Fliok, mirrored to Meta
Manage name, picture, price, availability and link here. Fliok shows which products are in Meta and which need attention.
| Product | Price | Status |
|---|---|---|
| Banarasi silk saree · Maroon | ₹6,499 | In catalog |
| Kanjeevaram saree · Gold | ₹12,900 | In catalog |
| Cotton blouse piece | ₹599 | In catalog |
| Linen saree · Indigo | ₹2,350 | Waiting to sync |
In the chat
Send a product, and the cart comes back as an order
The customer browses inside WhatsApp and sends a cart, which lands as an order with the items, quantities and total.
- Up to 30 products in one list
- Carts arrive on any connected number
- On a number shared with the Business app, Meta doesn’t allow product messages yet; Fliok warns first
Hi! Do you have the Banarasi silk saree in maroon?
Yes, it came in this week. Tap View for all the photos.
- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Thank you! Your order is noted. We’ll confirm delivery here shortly.
Drawn with the dashboard's own components, with sample data.
Getting started
Up and running in three steps
01Connect a catalog
Pick your Meta catalog or create one; Fliok links it to your number.
02Add your products
Name, price, picture and link, or import existing ones; every change mirrors to Meta.
03Sell in the chat
Send products from the inbox; carts arrive as orders your team follows up.
Who it’s for
Built for these industries
Where these conversations are part of everyday selling.
- Fashion & Apparel
- Retail
- D2C Brands
- Food & Bakery
- Home & Furniture
- Beauty & Wellness
Got questions?
Frequently asked questions
Straight answers about Product Catalog. Anything else, ask us.
Which plans include the product catalog?
Every plan, Free included, and our team sets it up with you. A product message is an ordinary reply: it can only be sent inside the customer’s 24-hour window and counts toward your plan’s monthly allowance of outgoing messages.
Can I send products from a number I also use in the WhatsApp Business app?
Not yet, and Fliok says so before you try: product messages work on API-only numbers, and Meta doesn’t allow them yet on a number you also use in the WhatsApp Business app. Customers can still send carts from the catalog they see there, and those orders arrive in the inbox.
What can I send?
One product, a list of several (Meta allows up to 30, with a heading), or the whole catalog. The customer browses inside WhatsApp, fills a cart and sends it to you.
What happens when a customer orders?
The cart arrives in the chat as an order with each item, its quantity and price, and the total. To take the payment there too, send a WhatsApp Pay request (Basic and above, where Meta offers it): the customer pays inside WhatsApp into your own Razorpay or PayU account.
Do I need a website?
No. Each product can link to your own product page or, if you leave the link blank, to a simple Fliok product page with a WhatsApp chat button.
Keep exploring
Related products
One contact record links every chat, campaign and sale.
Sell inside the WhatsApp chat
Every plan, Free included · set up with our team · sending products needs an API-only number
Free forever plan · Keep your WhatsApp app