WhatsApp shared team inbox: One number, your whole team
Your whole team on one WhatsApp number: everyone logs in, sees the same chats and knows who owns each reply.
Every plan · 1 seat on Free, 6 on Basic, 15 on Pro, unlimited on Enterprise
- WhatsApp number needed
- 1
- Seats on Basic / Pro
- 6 / 15
- Permission roles
- 4
- Alerts on new messages
- Push
What it does
Everything in Team Inbox
- Whole team on one WhatsApp number
- Search, filters and All / Mine / Unassigned
- Assign a chat to a teammate
- Auto-assign to the least-busy teammate
- Away teammates get no new chats
- Star, pin, forward and multi-select
- Quick replies for common answers
- Owner, admin, agent and viewer roles
Ownership
It is always clear who owns the reply
Anyone can pick up a chat, or you assign it. Labels show who sent what, and a phone-app reply counts as an answer.
- Labels for Fliok AI, bot, auto-reply and phone messages
- Search and filters find a thread fast
Is the blue one back in stock?
Yes, it came back this morning in M and L. Shall I keep one aside for you?
M please! Will pick up after 6
Roles & seats
Everyone gets the access they need
Basic includes 6 seats and Pro 15, owner included. People already on Fliok join with their existing login.
- Several workspaces on one login, one per business
- CRM routing rules give new leads an owner (Basic and up)
- No skill-based routing
Alerts & apps
Nothing sits unanswered
Push alerts arrive without a tab open, in the browser or the apps.
- Android app, downloaded from the sign-in page
- iPhone and iPad: Add to Home Screen in Safari
- Windows and Mac: install from Chrome or Edge
Drawn with the dashboard's own components, with sample data.
Getting started
Up and running in three steps
01Add your agents
Invite teammates and give each a role: owner, admin, agent or viewer.
02Assign conversations
Assign chats by hand, or let auto-assign pick the least-busy available teammate.
03Support at scale
Your team works one inbox; from Basic, the AI agent covers the gaps.
Who it’s for
Built for these industries
Where these conversations are part of everyday selling.
- Healthcare
- Banking & Finance
- E-Commerce
- Travel & Hospitality
- SaaS
- Legal
Yes, that is the point. All agents share one WhatsApp Business number and one inbox, so customers see one consistent identity.
Free is a single user. Basic includes 6 seats and Pro 15, the owner included; Enterprise is contract-priced with unlimited seats. Someone already on Fliok for another business can be invited too: the workspace is added to their login.
Anyone can pick up any chat, or you assign it; with auto-assign on, each new chat goes to the available teammate with the fewest open chats, skipping anyone set to Away or without a seat. New CRM leads can also get an owner by round-robin or weighted routing rules. There is no skill-based routing.
Yes. With coexistence, a reply typed in the app appears in the same thread, marked as sent from the phone, and counts as an answer for response times and waiting alerts. AI replies are marked “Fliok AI”, and auto replies are marked too.
Yes, on every plan: an Android app, downloaded from the sign-in page while its Google Play listing is on its way. On iPhone and iPad, add Fliok to your Home Screen from Safari; on Windows and Mac, install it from Chrome or Edge. Push notifications arrive without a tab open.
Keep exploring
Related products
One contact record links every chat, campaign and sale.
One number. Your whole team.
Every plan · 1 seat on Free, 6 on Basic, 15 on Pro, unlimited on Enterprise
Free forever plan · Keep your WhatsApp app