Multi-Agent Live Chat
Real-Time Customer Support Across Your Whole Team
Give every customer a fast, personal response. Route WhatsApp conversations to the right agent automatically with smart rules.
Everything Included
How It Works
Add Your Agents
Invite team members and set their roles, permissions, and routing tags from the dashboard.
Set Routing Rules
Define which chats go to which agents based on language, topic, or customer segment.
Support at Scale
Your whole team works from one inbox. Every customer gets a fast, personal response.
Built for These Industries
“Our support team of 12 agents now handles 3X the volume we did before Fliok. The routing rules are smart — the right specialist gets every query within seconds.”
Frequently Asked Questions
Can multiple agents use the same WhatsApp number?
Yes. That's the core value of Fliok live chat. All agents share one WhatsApp Business number, working from a centralized inbox. Customers get a consistent experience while your team collaborates seamlessly.
How does smart routing work?
You set rules: for example, route chats tagged "billing" to the finance team, chats from VIP contacts to senior agents, and Spanish messages to bilingual agents. Routing happens in milliseconds with zero manual intervention.
Can agents see each other's chats?
Supervisors can view all chats across the team. Individual agents see only their assigned chats by default. Permissions are fully configurable per role.
Is there a mobile app?
Yes. The Fliok mobile app (iOS and Android) gives agents full access to the live chat inbox on the go — including routing, canned responses, internal notes, and customer history.
Ready to Get Started?
Start free today — no credit card required.