Zusta AI Assistant: Ask for it in plain words. Approve before it acts.

Look things up and do everyday work: count the chats waiting, read a conversation, find a lead or a task, check plan usage and a lead’s payment requests. With your approval it creates tasks, leads, contacts and templates, assigns or resolves chats, sets up or schedules broadcasts, sends a message, a template or a WhatsApp Pay request, and switches auto replies, automations, bots or the AI on or off, on Instagram too where it is on for your workspace.

No. Looking things up happens on its own; anything that changes or sends something becomes a card written by Fliok from the actual request, not in the AI’s own words, and nothing happens until you approve it. A card works once and expires after 10 minutes, and riskier actions, such as blocking a contact or switching off the AI, ask you to type “delete” first.

It reads your Instagram DMs, posts and schedule, comments and @mentions, insights, what your team and the AI did there, and the Instagram ads made in Fliok. With your approval it replies to a DM while Instagram’s 24-hour window is open, replies to a comment in public, hides or shows a comment, and schedules or cancels a drafted post (admins and the owner). It never deletes anything on Instagram, writes new posts or uploads photos, or creates, publishes or pauses an ad.

Yes, once WhatsApp Pay is set up: ask it to request payment in a WhatsApp chat and it shows a card with each item, the total and how long the customer has to pay, then sends it like the inbox would. As with any reply it needs the customer’s 24-hour window, never goes into an Instagram chat, and it can also tell you which of a lead’s payment requests are paid.

Owners and admins can ask “how much do I owe Meta this month?”: it reads the WhatsApp charges in Plan & billing, with this month’s estimate by category, last month’s total and any missing payment method Meta reported. Meta bills your card directly; to change it, the assistant points you to Plan & billing.

No. It works only in the workspace you have open, with your own role and plan limits, as if you had clicked yourself; on a plan without broadcasts it cannot schedule one. Your conversations with it are private to you.

It never changes billing: your plan and its payments, the AI wallet and the card Meta charges are yours to change, as are API keys and your sign-in and security settings. It never deletes contacts, leads or messages, never deletes anything on Instagram, and never creates, publishes or pauses an ad.

Every plan, Free included. How many messages each person can send it in a day depends on the plan.

Yes: each approved action is written to the workspace’s audit log as done through the AI Assistant, with what was asked and what happened. The audit log is viewable on Pro and above.