WooCommerce integration
WhatsApp order updates for your WooCommerce store
Order updates and cash-on-delivery confirmations on WhatsApp, from your own approved templates.
Basic and upOne-click connectNever edits your orders or products
- Customer
- Fatima Sheikh
- Items
- 1 · Brass diya set
- Total
- INR 1850.00
- Payment
- Cash on delivery
Yes, confirm
18:22What it does
What you get with WooCommerce
Drawn with the dashboard’s own pieces, with sample data.
Order updates
Placed, paid, completed, cancelled, refunds and any status of your own each send your template.
Send this template when…WooCommerce- Order placedorder_confirmed
- Payment receivedpayment_received
- Order shippedorder_shipped
- Order cancelledDon’t send anything
{{1}} name · {{2}} order number · {{3}} totalCash-on-delivery confirmation
A Yes/No template replaces “order placed” for COD; the answer is saved on the order.
FFatima SheikhCash-on-delivery order · via WhatsApptemplate · cod_confirmHi Fatima, please confirm your cash-on-delivery order #3318 of INR 1850.00.18:20Yes, confirmNo, cancelYes, confirm
18:22Confirmed · saved against order #3318 on the contactAbandoned checkout reminders
With the Fliok WordPress plugin: one reminder, with a link that refills the cart. Never after 24 hours.
RRohan GuptaCheckout left 1 hour ago · via WhatsApptemplate · cart_reminderStill thinking it over?
Hi Rohan, you left 3 items (INR 3150.00) in your cart. They’re waiting for you.15:40Return to your cartContacts and payments
Each order creates or updates the contact; a paid order lands as a payment on the lead.
Meera KapoorTimeline- Order #1042 placedShopify · INR 2499.00 · 11:02
- Template sentReadorder_confirmed · 11:02
- Payment receivedINR 2499.00 · from your store · 11:02
Setup
Connect WooCommerce in 4 steps
- 1In Fliok
Connect your store
Settings → Integrations → WooCommerce. It takes a few minutes, and Fliok checks the store answers.
- 2In Fliok
Pick a template per event
Placed, paid, shipped and cancelled: an approved template for each, or none.
- 3In Fliok
Switch on COD confirmation
Pick a template with Yes and No buttons.
- 4In Fliok
Orders start messaging
The next order sends its template; replies land in your inbox.
Good to know
- Abandoned-cart reminders, back-in-stock alerts and tracking from the order screen need the Fliok WordPress plugin on the store.
- Cart reminders only go to customers who ticked the WhatsApp box at checkout.
- Only approved templates, sent from your first connected number.
- Opted-out contacts are skipped; Meta’s per-message charges apply.
- On Free, orders still create contacts and payments, but no messages are sent.
No. Connect the store in one click from Settings → Integrations in Fliok; it uses WooCommerce’s own REST API and webhooks. If you already use the Fliok WordPress plugin, it can send your order updates instead.
Yes, with the Fliok WordPress plugin. WooCommerce has no “checkout abandoned” event of its own, so the plugin notes a checkout once a phone number is typed and the WhatsApp box is ticked. If no order follows, Fliok sends your reminder template with a link that refills the cart on your site. Never after 24 hours.
Basic or above. On the Free plan orders still create contacts and record payments, but messages are paused.
Connect WooCommerce to WhatsApp
Start on the Free plan, then connect WooCommerce on Basic or higher.
Free forever plan · Keep your WhatsApp app