Instagram for business (Early access): DMs, comments and posts, beside your WhatsApp
Instagram has its own section in Fliok, beside your WhatsApp inbox: Direct messages for your team and the AI assistant, comments and mentions in one list, posts, reels and stories on a calendar, and insights and ads for the account. Available to early-access workspaces while Meta completes its review of our app.
Early access: available to early-access workspaces while Meta completes its review of our app · Basic and above · AI replies paid per reply from the AI wallet
Price please? 😍
Thank you! We have sent you the details in a DM 💌
Also sent a DM with the details
Do you ship to Bangalore?
Loved styling this piece from @yourbrand!
- While Meta reviews our app
- Early access
- Photo, carousel, reel and story
- 4 formats
- To answer a DM, by Instagram’s rules
- 24h
- Every new ad, until you publish
- Paused
What it does
Everything in Instagram for Business
Answer Instagram DMs with AI, reply to comments, schedule posts, reels and stories, and read insights in Fliok, beside your WhatsApp inbox. Early access.
- A separate Instagram Direct inbox, beside WhatsApp
- The same AI assistant answers DMs, in plain text
- Photos, carousels, reels and stories, published or scheduled
- A calendar of everything planned and posted
- Comments and @mentions, answered in public or by DM
- AI replies to new comments, once an admin switches them on
- Who answered DMs and how fast; reach, top posts and the best time to post
- Boost a post, or run ads that open Instagram Direct
Direct messages
DMs answered by your team, or by the AI
Instagram Direct has its own shared inbox in Fliok. Assign a chat, add a note, resolve it, and let the same AI assistant you use on WhatsApp answer in plain text while Instagram’s 24-hour window is open.
- A separate inbox, so the two channels never mix
- Story replies, mentions, photos and voice notes arrive in the chat
- Every new person becomes a lead in the CRM
Replied to your story: Is the linen kurta from the reel available in M?
Hi! Yes, the linen kurta comes in S, M and L, and M is in stock in all three colours. Which colour did you like?
The sage green one. Do you deliver to Pune?
We do 😊 Could you share your pin code? Our team will confirm the delivery date with you here.
Posts, reels and stories
Plan the feed on one calendar
Publish a photo, a carousel, a reel or a story now, or schedule it up to 75 days ahead. Drafts, scheduled posts and what already went out sit on one calendar.
- Photo, carousel, reel and story
- Publish now, or schedule up to 75 days ahead
- Your team is told if a post did not go out
Comments & mentions
Every comment answered, in public or by DM
Comments and @mentions arrive in one list. Reply in public, send one private reply by DM, hide or delete, and let the AI answer new comments once an admin switches it on.
- Needs reply, All, Mentions and Hidden views
- One private reply by DM per comment
- AI comment replies are off until you switch them on
Price please? 😍
Thank you! We have sent you the details in a DM 💌
Also sent a DM with the details
Do you ship to Bangalore?
Loved styling this piece from @yourbrand!
Insights & ads
See what works, then boost it
Over 7, 28 or 90 days: what your team and the AI handled in Fliok (DMs, replies and how fast they came, comments and posts), and Instagram’s own numbers: followers, views, reach, your top posts and the best time to post. Then boost a post or run an ad that opens Instagram Direct, saved paused until an admin publishes it.
- Replies by the AI, your team and the Instagram app
- Top posts, audience and the best time to post
- Ads paid from your own Facebook ad account
Product pieces are drawn with the dashboard's own components and show sample data.
Getting started
Up and running in three steps
01Ask for early access
Instagram is switched on workspace by workspace while Meta completes its review of our app. Write to us and we will tell you where things stand.
02Connect your account
With a WhatsApp number already connected, open Settings, Integrations and continue with Facebook. Pick your Instagram professional account (business or creator) and the Facebook Page it is linked to.
03Work it from Fliok
DMs arrive in the Instagram inbox, comments in their own list, and posts go on the calendar. Insights and ads sit in the same section.
Who it’s for
Built for these industries
Businesses whose customers find them on Instagram and ask in the DMs and comments. The same tools work for any business with an Instagram professional account.
- Fashion & Apparel
- Beauty & Wellness
- D2C Brands
- Food & Bakery
- Education & Coaching
- Travel & Tourism
Got questions?
Frequently asked questions
Straight answers about Instagram for Business. Anything else, ask us.
Answer Instagram Direct messages from a shared inbox, with the same AI assistant you use on WhatsApp; reply to comments and @mentions in public or by DM, and let the AI answer new comments if an admin switches that on; publish or schedule photos, carousels, reels and stories; see what your team and the AI handled in Fliok (DMs, who answered and how fast, comments and posts) next to Instagram’s own numbers: followers, views, reach, top posts, your audience and the best time to post; and boost a post or run ads that open Instagram Direct.
Not yet: it is in early access. Available to early-access workspaces while Meta completes its review of our app. Until it is switched on for your workspace, the Instagram section stays hidden in your dashboard. Write to us if you would like to try it. It is on Basic and above, the same plans as the CRM and automations.
A WhatsApp number connected to Fliok first, and an Instagram professional account (business or creator) linked to a Facebook Page, with access to messages allowed in the Instagram app. You connect it with Facebook from Settings, Integrations. A workspace has one Instagram account, and an account can be connected to one workspace.
No. Instagram has its own section, so the two channels never mix. It works the same way: assign a chat, add notes and labels, resolve it. Each new person who writes becomes a lead in the CRM, with Instagram as the source.
The same as on WhatsApp: each reply the AI sends, to a DM or a comment, is paid from the prepaid AI wallet at the same rate. The rate and the plans that include the AI are on the pricing page.
Keep exploring
Related products
Instagram has its own section in Fliok, beside WhatsApp, and each part of it has a page.
Instagram DM Inbox
Instagram Post Scheduling
Instagram Comment Replies
Instagram Insights & Ads
Instagram and WhatsApp, one team, one place
Early access: available to early-access workspaces while Meta completes its review of our app · Basic and above · AI replies paid per reply from the AI wallet
Free forever plan · Keep your WhatsApp app · GST invoice on every payment