Shopify integration
WhatsApp order updates for your Shopify store
Order updates, cash-on-delivery confirmations and abandoned-checkout reminders on WhatsApp, from your own approved templates.
Basic and upYour own templatesReads orders, never changes your store
- Customer
- Leela Chawla
- Items
- 2 · Linen kurta, Dupatta
- Total
- INR 2499.00
- Payment
- UPI · paid
Order confirmed
Thank you! 😊
11:03Still thinking it over?
What it does
What you get with Shopify
Drawn with the dashboard’s own pieces, with sample data.
Order updates
Placed, paid, shipped and cancelled each send your template with the name, order number and total.
Send this template when…Shopify- Order placedorder_confirmed
- Payment receivedpayment_received
- Order shippedorder_shipped
- Order cancelledDon’t send anything
{{1}} name · {{2}} order number · {{3}} totalCash-on-delivery confirmation
A Yes/No template replaces “order placed” for COD. A “no” alerts your team before you ship.
LLeela ChawlaCash-on-delivery order · via WhatsApptemplate · cod_confirmHi Leela, please confirm your cash-on-delivery order #1042 of INR 2499.00.18:20Yes, confirmNo, cancelNo, cancel
18:22Alert to your team: hold order #1042Abandoned checkout reminders
30 minutes to 4 hours after a checkout is left, with a link back to it. Never after 24 hours.
RRohan GuptaCheckout left 1 hour ago · via WhatsApptemplate · cart_reminderStill thinking it over?
Hi Rohan, you left 3 items (INR 3150.00) in your cart. They’re waiting for you.15:40Return to your cartContacts and payments
Each order creates or updates the contact; a paid order lands as a payment on the lead.
Leela ChawlaTimeline- Order #1042 placedShopify · INR 2499.00 · 11:02
- Template sentReadorder_confirmed · 11:02
- Payment receivedINR 2499.00 · from your store · 11:02
Setup
Connect Shopify in 4 steps
- 1In Fliok
Connect your store
Settings → Integrations → Shopify. It takes a few minutes, and Fliok checks the store answers.
- 2In Fliok
Pick a template per event
Placed, paid, shipped and cancelled: an approved template for each, or none.
- 3In Fliok
Switch on COD and cart reminders
Pick the Yes/No template, the reminder template and when it goes.
- 4In Fliok
Orders start messaging
The next order sends its template; replies land in your inbox.
Good to know
- Only approved templates, sent from your first connected number.
- The cart reminder template needs a link button whose URL ends in {{1}}.
- Opted-out contacts are skipped; Meta’s per-message charges apply.
- On Free, orders still create contacts and payments, but no messages are sent.
How do I connect my Shopify store?
In Fliok, open Settings → Integrations → Shopify and follow the steps. It takes a few minutes. Fliok reads your orders and never changes your store.
Which plan do I need?
Basic or above: order messages are part of Automation & CRM. On Free, orders still create contacts and record payments, but messages are paused.
What does each message cost?
Meta’s per-message rate for the template’s category, billed to your own WhatsApp Business account. Fliok adds nothing per message.
Can the customer reply?
Yes. A reply opens a normal conversation in the shared inbox, and COD confirmations are matched to the order automatically.
Connect Shopify to WhatsApp
Start on the Free plan, then connect Shopify on Basic or higher.
Free forever plan · Keep your WhatsApp app