Bookings on WhatsApp: One booking link, and nobody books twice

On your booking page, which opens from a link or a QR code: they pick a service, who it is with if you have set your people up, a day and a free time, then give their name and WhatsApp number (email is optional). There is no approval step and no app to install. The booking itself happens on that page, not inside the WhatsApp chat; WhatsApp carries the confirmation and the reminders.

No. A time is shown only while a place is free, and it is checked again at the moment of booking, one booking at a time: if two people press Confirm on the last place, the second is asked to pick another time. Each person you set up takes one customer at a time; for services on the shared calendar, “Customers at the same time” says how many you can serve at once, from 1 to 50. Your team can add a booking outside working hours, but never onto a time that is already full.

Yes, if you switch it on: a fixed amount or a share of the service’s price, for every service or one by one. The customer pays you directly, through your own payment gateway or to your UPI ID, and nothing passes through Fliok. The time is kept for them for 15 minutes on the booking page (24 hours when your team asks) and goes back on offer by itself if the advance does not come. A UPI payment is confirmed by your team: the customer taps I’ve paid, and you check that the money arrived.

The customer reads your cancellation policy before paying. On a new calendar it says: “You get this advance back if you cancel at least 24 hours before your booking. After that, or if you do not come, it is not refundable.” You can change the time limit or make the advance not refundable. A cancellation that is owed a refund shows as Refund to make: you send the money back your own way and mark it done, because Fliok never sends a refund. If you cancel the booking yourself, the advance is always owed back.

Yes. Add the people who take bookings (or a room, a chair, a court), up to 50, each with their own hours, time off and the services they do. The booking page then asks Choose who, with Anyone available as one of the choices; that booking goes to whoever is free with the fewest bookings that day. Nobody is booked twice, and the Calendar tab shows each person’s day and week. With nobody added, your bookings share one calendar.

Yes. Every confirmation and reminder has a Manage booking button: the customer can move the booking to another free time or cancel it, any time before it starts, and your team is told. A new time follows the same rules as a new booking. The link stops working 30 days after the booking ends.

A confirmation, reminders (1 day before and 1 hour before by default, up to 4 of your choosing), and a message when a booking is moved or cancelled while it is still ahead; where you ask for an advance, also the request to pay it and what became of it. They go from your own WhatsApp number and by email, and the emails for a booking, a move and a cancellation carry a calendar file. A reply on WhatsApp lands in your inbox. The WhatsApp wording is fixed and in English; you can reword each email’s subject and first line.

Yes, if you switch it on: one message after a booking is marked completed (the next morning unless you change it), at most once per customer in 30 days. The customer gives a rating from 1 to 5 and a comment on a short page. Everyone who answers is shown your public review page if you set one, whatever they rated; a low rating (3 or lower, unless you change it) also reaches your team privately. Fliok asks and records the answer. It never writes or posts a review, offers anything for one, or hides your public review link from a customer who rated low.

Yes, on Pro and above. A signed webhook tells your own server, or a tool such as Zapier, Make or Pabbly, when a booking is made, moved, cancelled, completed or marked a no-show, and when a review is received. A booking that asks for an advance is told once it is confirmed, not while its time is only held. Fliok is not listed in those tools’ app directories, so you use their own webhook and request steps, and the API docs have a guide for each.

No, there is no sync with Google Calendar or any other calendar. Customers can add the booking to their own calendar from the calendar file in the email or the Add to calendar button, and your team works from the Bookings page and its Calendar tab.

Nothing extra: it is part of Basic, Pro and Enterprise, and not on Free. You can take 500 on Basic, 2,500 on Pro and unlimited on Enterprise bookings a month, counting those your team adds and those later cancelled; moving a booking does not count again. Customer emails are limited to 1,000 on Basic, 5,000 on Pro and 25,000 on Enterprise a month, shared with Invoices & receipts. Meta bills each WhatsApp message to your own WhatsApp Business account at its own rates; Fliok adds no markup. Every booking message, from the confirmation to the request for an advance, goes as a utility message.

Customers see only the times your rules allow: inside your working hours, not on a closed date, with the notice you ask for (2 hours on a new calendar) and no further ahead than you allow (60 days). A day with nothing free is greyed out. If Bookings is switched off, or the month’s bookings are used up, the page says you are not taking bookings online and shows how to reach you.