Refund Policy

1. Overview

At Fliok, operated by Zusta Autonetic Private Limited, we strive to provide the best WhatsApp automation services to our customers. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund. By subscribing to our services, you agree to the terms outlined in this policy.

2. Free Trial Period

We offer a 14-day free trial to new users to evaluate our services:

• The free trial provides full access to all platform features
• No payment is required during the trial period
• You can cancel at any time during the trial without being charged
• If you do not cancel before the trial ends, you will be automatically charged for your selected subscription plan
• Once charged, standard refund policies apply

We encourage all users to thoroughly test our services during the free trial period to ensure they meet your business needs.

3. Refund Eligibility

Refunds may be issued under the following circumstances:

• Technical Issues: If our platform experiences significant technical issues or downtime that prevents you from using core features for more than 48 consecutive hours
• Billing Errors: If you were charged incorrectly due to a system error or duplicate transaction
• Service Not as Described: If the services provided significantly differ from what was advertised on our website
• First Payment Only: Refund requests are only considered for the first payment made after the free trial (if you forgot to cancel during the trial)

4. Non-Refundable Circumstances

Refunds will NOT be issued in the following cases:

• Change of mind or deciding you no longer need the service
• Failure to cancel subscription before renewal date
• Unused time remaining on your subscription
• Partial month or partial year subscriptions
• Account termination due to violation of Terms of Service
• WhatsApp Business API account suspension or ban (as this is controlled by Meta/WhatsApp)
• Issues with third-party services or integrations
• Dissatisfaction with AI-generated responses or results
• After 7 days from the initial payment date
• Second or subsequent subscription renewals

5. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Send an email to [email protected] with the subject line "Refund Request"
2. Provide Information: Include the following details:
   • Your account email address
   • Transaction ID or payment receipt
   • Date of payment
   • Reason for refund request
   • Detailed description of any technical issues (if applicable)
3. Submit Within 7 Days: Refund requests must be submitted within 7 days of the payment date
4. Wait for Review: Our team will review your request within 3-5 business days
5. Decision Notification: You will be notified via email about the decision

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used
• Processing time: 5-10 business days from approval date
• Bank processing may take an additional 5-7 business days
• You will receive a confirmation email once the refund is processed
• Razorpay transaction fees (if any) are non-refundable
• Your account will be immediately downgraded or suspended upon refund approval

7. Subscription Cancellation

If you wish to avoid future charges without requesting a refund:

• You can cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to services until the end of your paid period
• No refunds are provided for unused time after cancellation
• You can reactivate your subscription at any time

8. Annual Subscription Refunds

Special terms for annual subscriptions (₹10,000/year plan):

• Refund requests must be made within 7 days of the initial annual payment
• Pro-rated refunds are NOT available for annual subscriptions after 7 days
• If you cancel mid-year, you retain access until the end of the annual period
• Annual plans converted from monthly plans are subject to the same 7-day refund window from the conversion date

9. Chargebacks and Disputes

Please contact us directly before initiating a chargeback:

• We are committed to resolving billing issues fairly and promptly
• Initiating a chargeback without contacting us may result in immediate account suspension
• Chargeback fees may be charged to your account if the dispute is found to be invalid
• We may dispute chargebacks that we believe are unjustified

10. Force Majeure and Service Interruptions

In cases of extended service interruptions due to circumstances beyond our control (natural disasters, government actions, third-party service failures), we will:

• Provide service credits for downtime exceeding 48 hours
• Extend your subscription period to compensate for lost time
• Consider refund requests on a case-by-case basis for extended outages

11. WhatsApp-Related Issues

Important notice regarding WhatsApp Business API:

• Fliok is not responsible for WhatsApp account suspensions, bans, or rate limits
• Refunds will NOT be issued if your WhatsApp Business account is restricted by Meta
• You are solely responsible for complying with WhatsApp's policies and terms
• We provide tools and best practices, but cannot guarantee WhatsApp API access

12. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify active subscribers of material changes via email. Your continued use of the services after changes take effect constitutes acceptance of the modified policy.

13. Contact for Refund Requests

For refund requests or questions about this policy, please contact us:

14. Alternative Resolution

If you are unsatisfied with our services but don't qualify for a refund, we may offer alternative solutions such as:

• Extended technical support and training
• Account optimization consultation
• Service credits for future use
• Feature customization to better meet your needs

Please contact our support team to discuss available options.