Everything You Need to Win
on WhatsApp
A complete WhatsApp Business platform with 50+ features to grow, engage, and support your customers at scale.
All Features
Built for businesses of every size — from solo founders to enterprise teams
Bulk Broadcasting
Send personalized messages to unlimited contacts with dynamic templates and media attachments.
AI Chatbot Builder
Build drag-and-drop chatbot flows without any coding. Deploy 24/7 AI-powered support instantly.
Multi-Agent Live Chat
Route conversations to the right agent automatically based on tags and availability.
Campaign Scheduler
Schedule campaigns up to 2 months in advance across timezones with smart delivery windows.
Click Tracking
Track which users clicked your CTA buttons in real-time and retarget them automatically.
Smart Agent Routing
Auto-route chats based on language, tags, or agent availability for faster resolution.
WhatsApp Payments
Accept UPI and card payments directly inside WhatsApp conversations via Razorpay & PayU.
Contact Management
Segment contacts with unlimited tags and custom attributes for hyper-targeted campaigns.
Template Manager
Create, submit, and manage WhatsApp message templates with real-time approval status.
Real-Time Analytics
Track delivered, read, and click rates on every campaign with downloadable reports.
WhatsApp Forms
Collect structured data from customers inside WhatsApp conversations — no external forms.
Audience Segmentation
Target the right audience with advanced filters: purchase history, location, activity, and more.
Click-to-WhatsApp Ads
Create Facebook & Instagram ads that open WhatsApp directly — built-in ads manager.
Shopify Integration
Auto-send order alerts, abandoned cart recovery, and delivery updates from your Shopify store.
Green Tick Verification
Apply for the official WhatsApp Green Tick badge directly from your Fliok dashboard.
Access Control
Set granular permissions per agent for enterprise-grade security and compliance.
See Every Feature Up Close
Go beyond the bullet points. Here's exactly what each core feature does and why it matters for your business.
WhatsApp Broadcasting
Transform your contact list into a high-converting revenue engine with Fliok's broadcasting engine. Unlike email that gets buried in spam, WhatsApp messages enjoy a 98% open rate — making every campaign a direct line to your customer's attention. Whether you're launching a product, announcing a flash sale, or sending festival greetings, Fliok's broadcasting suite gives you total control. Craft rich, media-heavy messages with dynamic personalization fields, choose from 8 approved message categories, and attach CTA buttons that 3X your conversion rate. Smart retry logic ensures your message lands even when delivery fails on the first attempt, and you can schedule campaigns up to two months in advance across any timezone.
- Unlimited daily broadcasts to your entire contact list
- 8 approved Meta message categories for every use case
- CTA buttons that deliver 3X higher conversion rates
- Schedule broadcasts up to 2 months in advance
- Smart retry on failure — zero missed deliveries
AI Chatbot Builder
Build powerful, intelligent WhatsApp chatbots without writing a single line of code. Fliok's visual drag-and-drop flow editor puts enterprise-grade automation in the hands of every business owner. Start from scratch or choose from over 50 pre-built flow templates for lead qualification, customer support, appointment booking, product discovery, and more. The deep Google Dialogflow integration adds natural language understanding so your chatbot handles open-ended questions with human-like accuracy. When a conversation needs a real person, the system hands off seamlessly with full context so the agent never has to ask a customer to repeat themselves. Multi-language support means your bot speaks to every customer in their preferred language.
- Visual drag-and-drop editor — no coding required
- 50+ pre-built flow templates across every industry
- Google Dialogflow integration for NLP understanding
- Human handoff with full conversation context preserved
- Multi-language support for global audiences
Multi-Agent Live Chat
Scale your customer support to handle thousands of simultaneous conversations — all on a single WhatsApp number. Fliok's multi-agent inbox removes the bottleneck of traditional single-agent WhatsApp setups and replaces it with a collaborative team environment built for speed. Route incoming chats to the right agent instantly based on skill set, language fluency, or real-time availability. The shared team inbox with powerful filtering keeps every conversation organized whether you have 5 agents or 500. Internal notes and @mentions let agents collaborate without ever leaving the chat window, while SLA tracking ensures your team hits its response time targets every single day.
- Unlimited agents on a single WhatsApp number
- Smart routing by skill set, language, or availability
- Team inbox with advanced filters and search
- Internal notes and @mentions for agent collaboration
- SLA tracking and response time reporting
Real-Time Analytics
Stop flying blind and start making decisions backed by data that actually matters. Fliok's real-time analytics dashboard surfaces the metrics that move your business — from campaign-level delivery and read rates to granular agent performance scorecards and revenue attribution per broadcast. Understand exactly which messages drive purchases, which agents resolve tickets fastest, and which audience segments respond best to which type of content. Slice and dice your data with custom date range reports and export everything to PDF or CSV for board presentations and stakeholder reviews. Every insight is one click away, updated in real time, so you're always working with the freshest picture of your WhatsApp performance.
- Campaign-level delivery and read rate tracking
- Revenue attribution per broadcast campaign
- Agent performance scorecards and leaderboards
- Custom date range reports with full drill-down
- Downloadable PDF and CSV export in one click
WhatsApp Payments
Close the entire sales cycle without ever leaving WhatsApp. Fliok's native payment integration powered by Razorpay lets your customers pay via UPI, credit and debit cards, and net banking directly inside the chat window — no redirects, no friction, no abandoned checkouts. Agents can generate and send a payment link with a single click mid-conversation, and the customer receives an automatic confirmation message the moment payment clears. GST-compliant invoice generation happens automatically, so your finance team never has to chase paperwork. A full refund management panel gives you complete control over disputes and returns, keeping your customers happy and your operations clean.
- UPI, cards, and net banking via Razorpay integration
- Send payment links inside any chat in one click
- Auto-confirmation messages on successful payment
- GST-compliant invoice generation automatically
- Full refund and dispute management panel
Click-to-WhatsApp Ads
Acquire leads at five times lower cost per lead compared to traditional landing page campaigns by routing your Meta ad traffic directly into WhatsApp conversations. Fliok's built-in ads manager lets you create, launch, and optimize Facebook and Instagram ads without ever leaving the dashboard. AI-powered audience targeting analyzes your existing WhatsApp contact database and expands to lookalike audiences that convert. Every user who clicks your ad lands in a WhatsApp chat and gets auto-captured into your Fliok contact list with full attribution data intact. The campaign ROI dashboard shows you exactly which ad spend turns into revenue so you can double down on what works.
- Create and launch Meta ads directly from Fliok
- AI-powered audience targeting and lookalike expansion
- 5X lower cost per lead vs. traditional landing pages
- Auto-capture leads to WhatsApp with attribution intact
- Campaign ROI dashboard with revenue tracking
Feature Comparison
See what's included in each plan
| Feature | Free | Basic | Pro |
|---|---|---|---|
| Broadcasting | |||
| Chatbots | Add-on | Add-on | |
| Click Tracking | |||
| Campaign Scheduler | |||
| Smart Routing | |||
| Max Agents | 1 | 6 | Unlimited |
| Contact Tags | 10 | 50 | 100 |
| Custom Attributes | 5 | 10 | 20 |
| Access Control |
What Power Users Say
Real results from teams who use Fliok features every day to drive growth and customer satisfaction.
“The broadcasting feature alone has transformed our revenue. We run weekly flash sales on WhatsApp and see a 38% conversion rate every single time. Nothing else comes close.”
“We replaced our entire Intercom setup with Fliok's live chat. The smart routing is incredible — our first-response time dropped from 4 minutes to under 40 seconds.”
“The analytics dashboard is what sold us. I can see exactly which campaign generated which revenue. We optimized our broadcast cadence and 2Xed our monthly WhatsApp revenue in 6 weeks.”
What's on the Roadmap
We're shipping new features every month. Here's a sneak peek at what's coming next to the Fliok platform.
WhatsApp Flows
Build rich, interactive in-chat experiences — forms, surveys, appointment pickers — natively inside WhatsApp without any redirects.
AI Smart Reply Suggestions
Fliok AI reads incoming customer messages and suggests the three most relevant replies, helping agents respond faster and more accurately.
Multi-WABA Management
Manage multiple WhatsApp Business Accounts across different brands or regions from a single unified Fliok dashboard.
WhatsApp Commerce Catalog 2.0
A fully redesigned product catalog experience with inventory sync, variant selection, and in-chat checkout powered by WhatsApp Pay.
Have a feature idea? Submit a request →
Fliok vs The Competition
See why 210,000+ businesses choose Fliok over other WhatsApp platforms.
| Feature | Fliok | Platform A | Platform B | Platform C |
|---|---|---|---|---|
| Free Forever Plan | ||||
| Unlimited Broadcasts | ||||
| No-Code Chatbot Builder | ||||
| Multi-Agent Live Chat | ||||
| Click-to-WhatsApp Ads Manager | ||||
| WhatsApp Payments (UPI/Cards) | ||||
| In-Chat WhatsApp Forms | ||||
| Revenue Attribution Analytics | ||||
| Shopify Integration | ||||
| Green Tick Application | ||||
| REST API Access | ||||
| 24/7 Customer Support |
* Comparison based on publicly available information as of Q4 2025. Subject to change.
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