Everything You Need to Win
on WhatsApp
A complete WhatsApp Business platform — AI sales agent, team inbox, broadcasts, templates, flows, analytics and a public API.
All Features
Built for businesses of every size — from solo founders to enterprise teams
Keep Your WhatsApp App
Meta coexistence: your number runs on the API while the WhatsApp Business App keeps working on your phone. Replies sent from the phone mirror into the shared inbox.
Bulk Broadcasting
Send approved templates to a segment of your contacts, with media and buttons, and watch delivery per recipient.
AI Sales Agent
An AI agent answers inbound WhatsApp messages in your brand voice, reads images and video, and sends follow-ups.
Multi-Agent Live Chat
A shared team inbox on one WhatsApp number. Assign a conversation to a teammate and take over from the AI any time.
Broadcast Scheduling
Queue a campaign for a future date and time, or send it immediately — the worker handles delivery and retries.
Chatbot & WhatsApp Flows
Build no-code conversation flows and native WhatsApp Flows to collect structured data in chat.
Contact Management
Segment contacts with tags and custom attributes, and move lists in and out with CSV import and export.
Template Manager
Create and submit WhatsApp message templates, then track their real approval status synced from Meta.
Analytics in ₹
Sent, delivered, read and failure counts per campaign, split by message category, with a failure-reason breakdown.
Quick Replies
Save the answers your team types over and over and drop them into any conversation in one click.
REST API & Webhooks
Send and read from your own systems over a public REST API, and receive HMAC-signed webhooks on every event.
Click-to-WhatsApp Attribution
Leads arriving from a Meta click-to-WhatsApp ad are captured with their ad attribution attached.
Push Notifications
Web push alerts for new messages and delivery problems, so nothing waits in the inbox unseen.
Installable App
Install Fliok as a PWA on desktop and mobile, or use the Android app, and keep the inbox in your pocket.
Opt-Out Handling
Stop requests are honoured automatically and opted-out contacts are excluded from further business-initiated sends.
Audit Log
Every sensitive action — exports, key creation, billing changes — is recorded with who did it and when.
Roles & Access Control
Owner, admin, agent and viewer roles decide who can send, who can configure, and who can only read.
See Every Feature Up Close
Go beyond the bullet points. Here's exactly what each core feature does and why it matters for your business.
WhatsApp Broadcasting
Turn your contact list into a campaign channel. Pick an approved template, personalise it with variables drawn from each contact, attach media and buttons, and send it to a tagged segment of your list. Each recipient receives an ordinary one-to-one WhatsApp message, not a group blast. Delivery runs through a queue worker that retries transient failures instead of dropping them, and the campaign view shows you sent, delivered, read and failed counts per recipient as they arrive from Meta. Broadcasts can go out immediately or be scheduled for a date and time you choose.
- Send to a tagged segment or your whole contact list
- Personalise with contact name and custom attributes
- Media headers and call-to-action buttons on templates
- Schedule for later, or send immediately
- Automatic retry on transient delivery failures
AI Sales Agent
Fliok ships with an AI agent that answers inbound WhatsApp messages for you. You give it your business facts, pricing rules and tone in the AI Assistant settings, and it replies in that voice — asking qualifying questions, handling objections, and following up on conversations that went quiet. It reads what customers actually send: photos, documents and video are understood, not ignored. It knows which templates you already sent a customer, so it never repeats an offer or contradicts a link you have already shared. When a human takes over the conversation, the agent steps back, and a master switch in the sidebar turns it off everywhere at once.
- Replies to inbound messages in your configured brand voice
- Understands images, documents and video, not just text
- Automatic follow-ups on conversations that went quiet
- Steps aside the moment a human agent replies
- Per-conversation pause and a workspace-wide off switch
Multi-Agent Live Chat
One WhatsApp number, one shared inbox, your whole team working from it. Instead of a phone that only one person can hold, every teammate you invite gets their own login and sees the same conversation list, with search and filters to find a thread fast. Assign a conversation to a specific agent so it is clear who owns the reply, star or pin the threads that matter, and forward a message to another chat without copy-pasting. Roles decide what each person can do: owners and admins configure the workspace, agents send, and viewers read.
- Unlimited concurrent conversations on one WhatsApp number
- Shared team inbox with search and filters
- Assign a conversation to a specific agent
- Star, pin, forward and multi-select messages
- Owner / admin / agent / viewer roles
Analytics in Rupees
See what your WhatsApp activity is doing and what it costs. The dashboard reports messages sent, delivered, read and failed over the period you pick, split by Meta message category — marketing, utility, authentication and free service conversations — so you can tell campaign volume apart from support volume. Estimated conversation spend is shown in rupees using Meta India rates, per category, so a marketing push and a batch of OTPs are never lumped together. When sends fail, a failure breakdown groups them by the reason Meta returned, which usually points straight at the fix: a lapsed 24-hour window, a template parameter mismatch, or an unreachable number.
- Sent, delivered, read and failed over any date range
- Split by Meta category: marketing, utility, auth, service
- Estimated conversation spend in ₹ at Meta India rates
- Failure breakdown grouped by the reason Meta returned
- Contact and conversation growth over time
REST API & Signed Webhooks
Everything the dashboard does, your own systems can do too. A public REST API lets you send messages and media, read conversations, messages, contacts and templates, and create new templates — all authenticated with a Bearer API key you issue yourself and can give an expiry date. In the other direction, register a webhook endpoint and Fliok POSTs inbound messages and delivery-status changes to your server as they happen, each delivery signed with HMAC-SHA256 so you can verify it really came from us. Keys can be revoked instantly, and every key shows you when it was last used.
- Send messages and upload media over HTTP
- Read messages, conversations, contacts and templates
- Create WhatsApp templates programmatically
- HMAC-SHA256 signed outbound webhooks
- Scoped API keys with optional expiry and instant revocation
Click-to-WhatsApp Ad Attribution
Run click-to-WhatsApp ads in Meta Ads Manager and Fliok will tell you which conversations came from them. When someone taps your ad and lands in WhatsApp, the referral data Meta attaches to that first message is captured onto the contact and conversation, so the lead is not anonymous — you know the ad brought them. Those ad-sourced leads open a free entry-point window, and Fliok tracks it, so your AI agent or your team can keep the conversation going inside it instead of guessing whether a reply is still allowed. You create and budget the ads in Meta; Fliok handles what happens after the click.
- Ad referral data captured on the first inbound message
- Lead auto-created in contacts with attribution attached
- Free entry-point conversation window tracked per lead
- AI agent or a human can respond the moment they land
- Works with the click-to-WhatsApp ads you run in Meta Ads Manager
Feature Comparison
See what's included in each plan
| Feature | Free | Basic | Pro |
|---|---|---|---|
| Contacts | 100 | 5,000 | Unlimited |
| Broadcasts / month | None | 10 | Unlimited |
| Team seats | 1 | 6 | 6 |
| Broadcast scheduling | |||
| Shared team inbox | |||
| AI sales agent | |||
| Chatbot & WhatsApp Flows | |||
| REST API & webhooks | |||
| Roles & access control |
What Power Users Say
Real results from teams who use Fliok features every day to drive growth and customer satisfaction.
“The broadcasting feature alone has transformed our revenue. We run weekly flash sales on WhatsApp and see a 38% conversion rate every single time. Nothing else comes close.”
“We replaced our entire Intercom setup with Fliok's live chat. One shared inbox and clear ownership dropped our first-response time from 4 minutes to under 40 seconds.”
“The analytics dashboard is what sold us. Seeing delivery, reads and spend split by category let us fix our broadcast cadence, and monthly WhatsApp revenue doubled in 6 weeks.”
What's on the Roadmap
We're shipping new features every month. Here's a sneak peek at what's coming next to the Fliok platform.
Voice Note Transcription
Automatically transcribe customer voice notes so they are searchable in the inbox and readable by the AI agent.
AI Smart Reply Suggestions
Suggest the most relevant replies to an agent instead of sending them, for teams that want AI assistance without AI autonomy.
Multi-WABA Management
Manage multiple WhatsApp Business Accounts across different brands or regions from a single Fliok workspace.
Saved Contact Segments
Save a tag-and-attribute filter as a reusable audience so you can broadcast to it again without rebuilding the query.
Have a feature idea? Submit a request →
Fliok vs The Competition
How Fliok lines up against other WhatsApp Business platforms.
| Feature | Fliok | Platform A | Platform B | Platform C |
|---|---|---|---|---|
| Free Forever Plan | ||||
| Unlimited Broadcasts (Pro) | ||||
| No-Code Chatbot Builder | ||||
| Multi-Agent Live Chat | ||||
| Built-In AI Sales Agent | ||||
| AI Reads Images & Video | ||||
| In-Chat WhatsApp Flows | ||||
| Click-to-WhatsApp Ad Attribution | ||||
| HMAC-Signed Outbound Webhooks | ||||
| REST API Access | ||||
| Audit Log | ||||
| Installable App (PWA / Android) |
* Comparison based on publicly available information as of Q4 2025. Subject to change.
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