WhatsApp Pay integration
WhatsApp Pay, set up in two places
Payment requests customers pay inside WhatsApp, into your own Razorpay or PayU account, where Meta offers it, in rupees.
Basic and upSet up with our teamWhere Meta offers it, in rupees
Please confirm the maroon saree and the two blouse pieces. How do I pay?
- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Here is your order. Tap Review and pay to pay by UPI, card or netbanking.
Paid ₹7,697 by UPI · 11:34
Ref FLK-261005-7K2QMX9A
We’ve received your payment. Thank you!
Meta must let your WhatsApp Business account create payment configurations, and numbers that also use the WhatsApp Business app may not be eligible. Our team sets it up with you.
What it does
What you get with WhatsApp Pay
Drawn with the dashboard’s own pieces, with sample data.
Payment requests in the chat
Up to 10 items, tax, shipping or discount, and an expiry from 1 hour to none.
Request paymentWhatsApp PayItems- 1 × Banarasi silk saree · Maroon₹6,499
- 2 × Cotton blouse piece₹1,198
Shipping (₹)₹0Customer can pay for24 hoursTotal₹7,697CancelPreviewPaid inside WhatsApp
UPI, card, netbanking or wallet, straight into your gateway. Fliok never holds the money.
WhatsApp PayActiveConfiguration namestore-paymentsGatewayRazorpay · your own accountYour business on ordersYour business · 14 Park RoadPayments go straight to your gateway account.Status back to the chat
Awaiting payment, Paid, Payment failed, Cancelled or Expired. Check payment asks Meta.
Payment requestsCheck payment- AAnjali Roy₹7,697Paid
- LLeela Chawla₹1,250Awaiting payment
- RRohan Gupta₹3,400Payment failed
- SShruti Joshi₹899Expired
Status back to the lead
Added to the lead’s timeline and paid total, with a team notification and optional Won.
Anjali RoyTimeline- Payment request sent₹7,697 · 3 items · 11:31
- Paid inside WhatsAppPaidUPI · ₹7,697 · 11:34
- Team notifiedPaid total now ₹7,697 · 11:34
Setup
Connect WhatsApp Pay in 4 steps
- 1In WhatsApp Manager
Start a payment configuration
Payment configurations → your country → Get started. Accept Meta’s Payments Addendum.
- 2In WhatsApp Manager
Connect Razorpay or PayU
Name it, pick your category, then Connect now and sign in to your gateway.
- 3In Fliok
Add it in Fliok
An admin opens Settings → Integrations → WhatsApp Pay and adds a business name and address.
- 4In Fliok
Request a payment
In a chat with an open 24-hour window, tap Request payment, add items and send.
Good to know
- Only where Meta offers it, in rupees only, with Razorpay or PayU.
- Sent only within 24 hours of the customer’s last message; there is no template for it.
- WhatsApp chats only, never Instagram, and never to opted-out contacts.
- Meta’s per-message charge applies; your gateway charges its own fees.
Do I need my own Razorpay or PayU account?
Yes. You link it to your WhatsApp Business account in WhatsApp Manager, and payments go straight into it. Fliok never holds the money or asks for your keys.
Where does the payment status show?
On the request in the chat, on the lead’s timeline and paid total, and as a team notification. If you choose, a payment moves the lead to Won.
Which plan do I need, and who can use it?
Basic or above, as part of Automation & CRM. Agents and above send and check requests; an admin or the owner sets it up.
How is it different from Razorpay payment links?
A payment link opens Razorpay’s page in the browser and is set up in Fliok’s CRM settings. WhatsApp Pay keeps the order and payment inside the chat and is set up in WhatsApp Manager. Both pay into your own account.
Get paid inside the chat
On Basic or higher, set up with our team.
Free forever plan · Keep your WhatsApp app