Terms of Service
Last updated: June 4, 2026
These Terms of Service (“Terms”) govern your access to and use of the WA Business Platform (the “Service”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the Service.
1. The Service
The Service lets you connect WhatsApp Business numbers (via the WhatsApp Cloud API or Coexistence) to send and receive messages, run team support, broadcasts, templates, chatbots, and Flows. We may modify, suspend, or discontinue features at any time.
2. Eligibility and accounts
You must be able to form a binding contract and use the Service for legitimate business purposes. You are responsible for the security of your account credentials and for all activity that occurs under your account and connected numbers.
3. WhatsApp and Meta policy compliance
Your use of the Service is also subject to the WhatsApp Business Messaging Policy, the WhatsApp Business Terms, and the Meta Platform Terms. You agree to obtain all required consent before messaging contacts, to honor opt-outs, to avoid spam and prohibited content, and to comply with all applicable laws. Violations may result in suspension by us or by Meta/WhatsApp.
4. Acceptable use
You may not use the Service to send unlawful, harmful, deceptive, or unsolicited messages, to infringe others’ rights, to reverse engineer or disrupt the Service, or to circumvent rate limits, quotas, or security controls.
5. Fees and billing
Paid plans are billed through our payment processor (Razorpay) according to the plan and usage you select, including any per-message charges passed through from WhatsApp/Meta. Fees are non-refundable except where required by law. We may change pricing with reasonable notice.
6. Your data and privacy
Our handling of your data is described in our Privacy Policy, which is incorporated into these Terms. You retain ownership of your content and grant us the rights necessary to operate the Service on your behalf.
7. Termination
You may stop using the Service and delete your organization at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or if required to protect the Service or comply with Meta/WhatsApp policies or applicable law. Upon termination we will handle your data as set out in the Privacy Policy.
8. Disclaimers and limitation of liability
The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid for the Service in the twelve months preceding the claim.
9. Changes to these Terms
We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by notifying you within the Service. Continued use after changes take effect constitutes acceptance.
10. Contact us
Questions about these Terms? Contact us at [email protected].