Terms of Service

1. Agreement to Terms

By accessing or using Fliok's WhatsApp automation platform and services ("Services"), operated by Zusta Autonetic Private Limited, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms apply to all users, including businesses, developers, and end-users.

2. Description of Services

Fliok provides a WhatsApp Business automation platform that includes:

• AI-powered chatbots and automated responses
• Automated message broadcasting and campaign management
• Contact management and segmentation
• Template creation and management
• Analytics and reporting tools
• Team collaboration features
• Integration with WhatsApp Business API
• Workflow automation and triggers

3. Account Registration

To use our Services, you must:

• Be at least 18 years old or the age of legal majority in your jurisdiction
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or security breach
• Accept full responsibility for all activities under your account

You may not share your account credentials or allow others to access your account. We reserve the right to suspend or terminate accounts that violate these Terms.

4. WhatsApp Business API Compliance

When using our Services, you must comply with:

• WhatsApp Business Policy and Commerce Policy
• Meta's Business Terms and Platform Terms
• All applicable WhatsApp messaging limits and rate limits
• Opt-in requirements for messaging customers
• Content and spam policies

Violations of WhatsApp policies may result in your WhatsApp Business account being banned, for which Fliok is not responsible. You are solely responsible for ensuring your messaging practices comply with all applicable policies.

5. Acceptable Use Policy

You agree not to use our Services to:

• Send spam, unsolicited messages, or messages to users who have not opted in
• Violate any laws, regulations, or third-party rights
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about users without consent
• Interfere with or disrupt our Services or servers
• Send fraudulent, deceptive, or misleading messages
• Engage in any illegal or harmful activities
• Send messages containing illegal content, hate speech, or adult content
• Attempt to bypass rate limits or usage restrictions

6. Subscription and Payment Terms

Subscription Plans:

• Monthly Plan: ₹999/month (billed monthly)
• Annual Plan: ₹10,000/year (billed annually)
• All plans include full access to features unless otherwise specified

Payment Terms:

• All payments are processed securely through Razorpay
• Subscriptions auto-renew unless cancelled before the renewal date
• Prices are subject to change with 30 days' notice
• All fees are non-refundable except as stated in our Refund Policy
• You are responsible for all taxes applicable to your subscription
• Failure to pay may result in service suspension or termination

7. Free Trial

We may offer a 14-day free trial to new users. The free trial provides full access to all features. At the end of the trial period, you will be automatically charged for your selected subscription plan unless you cancel before the trial ends. We reserve the right to modify or discontinue free trial offers at any time.

8. Cancellation and Termination

Your Rights:

• You may cancel your subscription at any time from your account settings
• Cancellations take effect at the end of the current billing period
• You retain access to services until the end of your paid period
• No refunds are provided for partial months or unused time

Our Rights:

• We may suspend or terminate your account for violations of these Terms
• We may terminate your account with 30 days' notice for any reason
• We may immediately suspend accounts engaged in fraudulent or illegal activity

9. AI Services and Content

Our platform includes AI-powered features. By using AI features:

• You acknowledge that AI-generated responses may not always be accurate
• You are responsible for reviewing and approving AI-generated content
• You grant us the right to use your data to train and improve AI models
• You agree not to use AI features to generate harmful or illegal content
• We do not guarantee the accuracy, reliability, or quality of AI outputs

10. Intellectual Property

Our Rights: All rights, title, and interest in the Services, including software, designs, trademarks, and content, are owned by Fliok. You may not copy, modify, distribute, or create derivative works without our permission.

Your Content: You retain ownership of content you submit to our Services. By using our Services, you grant us a worldwide, non-exclusive license to use, store, and process your content to provide the Services.

11. Data and Privacy

Our collection and use of personal information is governed by our Privacy Policy. By using our Services, you consent to our Privacy Policy and data practices. You are responsible for complying with data protection laws applicable to your use of the Services, including obtaining necessary consents from your customers.

12. Service Availability and Support

We strive to provide reliable services but do not guarantee:

• Uninterrupted or error-free service
• That services will meet your specific requirements
• That defects will be corrected immediately
• Availability during maintenance periods

We provide email support to all subscribers. Response times may vary based on issue complexity and current support volume.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Fliok is not liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount you paid us in the 12 months prior to the claim
• We are not responsible for WhatsApp API outages, bans, or policy changes
• We are not liable for third-party services or integrations
• We are not responsible for loss of data, profits, or business opportunities

14. Indemnification

You agree to indemnify and hold harmless Fliok, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) your violation of WhatsApp policies.

15. Governing Law and Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City], India. You agree to attempt to resolve disputes through good faith negotiations before initiating legal proceedings.

16. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.

17. Miscellaneous

• Entire Agreement: These Terms constitute the entire agreement between you and Fliok
• Severability: If any provision is found invalid, the remaining provisions remain in effect
• No Waiver: Our failure to enforce any right does not waive that right
• Assignment: You may not assign these Terms without our consent
• Force Majeure: We are not liable for delays due to circumstances beyond our control

18. Contact Information

For questions about these Terms, please contact us: