WhatsApp Pay: Get paid inside the chat

A payment request inside the chat: your team sends the order (items, quantities, prices and total) as a WhatsApp order message, and the customer taps Review and pay and pays by UPI, card, netbanking or wallet into your own Razorpay or PayU account. Fliok shows the request as Awaiting payment, Paid, Payment failed, Cancelled or Expired.

Razorpay and PayU, connected to your WhatsApp Business account in WhatsApp Manager as a payment configuration. Payments go straight to your gateway account under your own fees, and Fliok never holds the money or your gateway keys. It works only where Meta offers it, in rupees only.

Inside the customer’s 24-hour window, like any reply; if it has closed, send a template first and request payment once they reply. Requests to opted-out contacts are refused, and you choose how long the customer can pay: 1 hour, 24 hours, 3 days, 7 days or no expiry.

The request turns Paid, with the amount and how it was paid; the payment lands on the lead’s timeline and your team gets a notification. If you choose, it moves the lead to Won, and while the 24-hour window is open the customer gets a short “payment received” message.

Basic and above, with the CRM and automations, and our team sets it up with you. Agents and above can send, cancel and check payment requests; setting WhatsApp Pay up or removing it needs an admin or the owner.

A payment link opens Razorpay’s page in the browser; a WhatsApp Pay request keeps the order and the payment inside the chat and reports back to Fliok when it is paid. Both use your own account, and both are on Basic and above. For a bill with a number and a receipt, use Invoices & receipts: the customer pays from the bill by UPI QR, bank transfer or your Razorpay.