WhatsApp Pay (Early access): Get paid inside the chat

A payment request inside the chat. Your team sends the order (items, quantities, prices and the total) as a WhatsApp order message; the customer taps Review and pay and pays without leaving WhatsApp, by UPI, card, netbanking or wallet, through your own Razorpay or PayU account. Fliok shows the request as Awaiting payment, Paid, Payment failed, Cancelled or Expired.

Razorpay and PayU, connected to your WhatsApp Business account in WhatsApp Manager as a payment configuration. Payments go straight to your gateway account, and your gateway charges its own fees under your agreement with it. Fliok never holds the money or your gateway keys. It is for businesses in India, in Indian rupees only.

Inside the customer’s 24-hour window, like any reply. There is no template for it, so if the window has closed, send a template first and request payment once they reply. Requests to opted-out contacts are refused. You choose how long the customer can pay: 1 hour, 24 hours, 3 days, 7 days or with no expiry.

The request in the chat turns Paid, with the amount and how it was paid. The payment is added to the lead’s timeline and paid total, and your team gets a notification. If you have chosen to, a payment moves the lead to Won. While the 24-hour window is still open, the customer also gets a short “payment received” message.

Basic and above, with the CRM and automations, for workspaces in its early access: it is switched on for some workspaces only for now, so ask us to join. Agents and above can send, cancel and check payment requests; setting WhatsApp Pay up or removing it needs an admin or the owner.

A payment link opens Razorpay’s page in the browser. A WhatsApp Pay request keeps the order and the payment inside the chat and reports back to Fliok when it is paid. Both use your own account, and both are on Basic and above.