Changelog
What’s new in Fliok
What you can do in Fliok that you couldn’t before, newest first.
October 2026
29 updates
AI prices from 20 November 2026
An AI reply now costs ₹0.50 ($0.0075), and other AI actions from ₹0.05 to ₹1.00, plus GST where it applies. Workspaces that already had a wallet keep the old prices until 20 November 2026, and the wallet shows the change.
Learn more about AI prices from 20 November 2026Instagram customers, on WhatsApp
With the Instagram add-on, Fliok’s AI asks an Instagram customer once for their WhatsApp number, saves it to the same contact and greets them on WhatsApp with an approved template.
Learn more about Instagram customers, on WhatsAppUse Fliok from your AI apps
Fliok has its own MCP server. Connect the AI apps you already use, signed in with your Fliok account or a scoped API key; they work with the same permissions and activity log as the dashboard. On Pro and Enterprise.
Learn more about Use Fliok from your AI appsA much bigger public API
The REST API now covers nearly everything the dashboard does, invoices, quotations and bookings included. Keys can be narrowed to chosen scopes and to the addresses they may be used from.
Learn more about A much bigger public APIInstagram, as an add-on
Answer Instagram DMs (with AI replies) and comments, run automations, schedule posts and read insights in Fliok. Instagram is an add-on on Basic and up.
Learn more about Instagram, as an add-onPhotos, video and files on Instagram
The Instagram composer sends photos, video, audio, PDFs and cards, and automations can add cards too.
Every Instagram message arrives
Your earlier Instagram DMs are brought in when you connect, and Fliok checks every 15 minutes for any message that didn’t reach it.
Meta’s rates by country
Fliok prices each WhatsApp message at Meta’s rate for the recipient’s country, in the currency Meta bills your WhatsApp account in.
One checkout for everything
Buying a plan, an add-on or wallet credit opens the same checkout on any page, with your saved card or UPI ready.
Hide customers’ numbers from a team member
A team member can be shown customers’ phone numbers and email addresses hidden. They can still reply, send templates, book and bill.
Restrictions for each team member
Beyond their role, the owner or an admin can limit one person to their own chats and leads, or switch off exports, sending to many, deleting and anything to do with money.
A business page and forms
Every workspace gets a business page of its own. On Basic and up, forms on it turn each answer into a lead.
Learn more about A business page and formsGoogle Sheets
Connect your own Google account, and Fliok adds new leads, contacts, invoices, payments and bookings as rows in a spreadsheet.
Learn more about Google SheetsRecurring bills and a customer ledger
Set a bill to repeat on a schedule, and see what each customer has been billed, has paid and still owes.
Learn more about Recurring bills and a customer ledgerReview requests
Fliok can ask a customer for a review after their invoice is paid or their visit is completed.
Learn more about Review requestsAdvance payments and a calendar per person
An advance payment can hold a booking’s slot, and each team member can have a calendar of their own.
Learn more about Advance payments and a calendar per personQuotations, Costs and Number health
Send quotations to customers. The Costs page shows what your WhatsApp messages cost, with budget alerts, and Number health shows how your number is doing.
Fliok AI can look things up on the web
When you switch it on, the AI Assistant can search and read web pages to answer you, and the reply AI can look something up for a customer.
Invoices and receipts
Make invoices and receipts in Fliok and send them to customers on WhatsApp or by email, as a PDF. On Basic and up.
Learn more about Invoices and receiptsBookings
A booking page shows customers only the times that are free, and Fliok sends the confirmation and reminders. On Basic and up.
Learn more about BookingsSee where each lead came from
Share a tracked link for each campaign, and the website chat button passes on the page’s campaign tags, so every new lead shows where it came from.
Learn more about See where each lead came fromHubSpot
Connect HubSpot, and your WhatsApp leads become HubSpot contacts, with a card and workflows.
Learn more about HubSpotZusta AI Assistant
An assistant in the dashboard answers questions about your workspace and does things for you once you approve them.
Learn more about Zusta AI AssistantSeveral workspaces on one login
Run more than one business from one login: switch between workspaces, create new ones and invite people to each.
Home, auto replies and team analytics
A Home page for the day’s work, welcome, away and delayed-reply messages on every plan, and analytics for each team member.
A WhatsApp chat button for your website
Design a chat button for your website in Settings and see a preview before you add it.
Learn more about A WhatsApp chat button for your websiteAI that learns from your website
Type your website’s address, and Fliok reads it and drafts what the AI should know about your business, for you to review.
Learn more about AI that learns from your websiteImage, video and document templates
Templates with an image, a video or a document work from start to finish: create them, get them approved and send them.
Fairer upgrades
Moving up a plan charges only the difference for the days left in your billing period.
Learn more about Fairer upgrades
September 2026
2 updates
A CRM that fills itself
Fliok reads each WhatsApp conversation and fills in the lead’s details for you.
Learn more about A CRM that fills itselfA sales CRM inside Fliok
Leads, a pipeline, tasks, campaigns, automations and reports, next to your WhatsApp chats.
Learn more about A sales CRM inside Fliok
August 2026
4 updates
Contact fields you define
Add fields of your own to contacts, and fill them in beside the conversation.
Chats assigned for you
New chats can be assigned automatically to the least busy teammate, skipping anyone who is set to Away.
Learn more about Chats assigned for youAI follow-ups for quiet leads
The AI can follow up with leads who have gone quiet, and shows what it decided and why.
Learn more about AI follow-ups for quiet leadsA prepaid wallet for AI
AI usage is paid from a prepaid wallet, separate from your plan, with optional auto-recharge.