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Use cases

What teams build on WhatsApp with Fliok

The problems businesses bring to WhatsApp, and the parts of Fliok that solve them, all live today.

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Situations and features, not customer results.

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  • Official Cloud API

    Direct to Meta, no reseller.

  • Works with the WhatsApp app

    Coexistence: keep your phone, add your team.

  • Spend reporting

    At Meta's rates for each recipient's country.

  • Documented REST API

    Plus signed webhooks.

By industry

The problem, and how Fliok handles it

11 situations, each with the features involved.

E-Commerce

Recovering abandoned carts

The problem

Email reminders go unopened and SMS is ignored, so nearly-paid carts expire.

How Fliok handles it

A template goes out a set time after abandonment, with a link back to checkout. Questions land in the shared inbox for a person to answer.

E-Commerce

Taking orders inside the chat

The problem

“Do you have this in maroon?” turns into photos, then a website link most never open.

How Fliok handles it

Send products from your catalog; the cart comes back as an order (sending needs an API-only number). In India, a WhatsApp Pay request takes the payment in the same chat.

E-Commerce

Answering “price?” under every Instagram post

The problem

Every reel draws the same questions, and the unanswered ones are lost sales.

How Fliok handles it

Comments and DMs come into their own section. The AI answers comments with a short public reply plus a DM, and DMs within 24 hours; your team steps in any time.

E-Commerce

Running a sale without getting the number blocked

The problem

A broadcast to the whole list gets throttled or blocked, with no reason given.

How Fliok handles it

Target by tag or list; the frequency cap skips people WhatsApp recently stopped delivering to, and the failure breakdown names each reason.

Ed-Tech

Answering the same twenty admission questions

The problem

Fees, timings and eligibility arrive round the clock; counsellors retype the same answers.

How Fliok handles it

The AI answers from your own fees and FAQs, and hands over when someone asks for a person or for something it was not given.

BFSI

Payment and renewal reminders

The problem

SMS reminders are easy to miss and leave nowhere to reply.

How Fliok handles it

Utility templates carry the amount, due date and pay link; “I have already paid” reaches a person in the same thread.

Hospitality

Booking confirmations and pre-arrival questions

The problem

Confirmations sit unread in email; guests message on WhatsApp anyway.

How Fliok handles it

Confirm on WhatsApp, then answer check-in, directions and requests in the same thread, visible to whoever is on shift.

Real Estate

Following up on portal leads before they go cold

The problem

Leads arrive faster than agents can call, and buyers talk to three others first.

How Fliok handles it

A first message goes out at once and the reply is qualified in chat. Ad-started chats keep their campaign attached.

Services

Getting paid without chasing

The problem

The bill goes out as a photo from somebody’s phone, and reminders depend on someone remembering.

How Fliok handles it

A bill goes from your own number as a PDF with a UPI QR. A part payment gets its receipt, and the reminders stop the moment it is paid.

Services

Appointments without the back-and-forth

The problem

“Are you free at five?” takes six messages, and two people can still be given the same slot.

How Fliok handles it

Share one booking link: customers pick a free time, pay an advance if you ask for one, get the reminders, and move or cancel it themselves.

Services

One number, several people answering

The problem

The business phone gets passed around and nobody sees what was promised.

How Fliok handles it

Coexistence keeps the Business app on the phone while the team works the same number, with assignment, notes and full history.

Product pieces show sample names and values, drawn with the dashboard's own components.

Customer story

The UGC Agency: half the replies it sends from Fliok written by AI, answered in seconds

The UGC Agency makes user-generated videos for brands. It is run by Zusta Autonetic, the company that builds Fliok.

Read the story

Nothing listed for your industry? The same building blocks apply.

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