Customer story
The UGC Agency: half the replies it sends from Fliok written by AI, answered in seconds
Disclosure
The UGC Agency makes user-generated videos for brands. It is run by Zusta Autonetic, the company that builds Fliok.
At a glance
- Business
- The UGC Agency
- Run by
- Zusta Autonetic, the company that builds Fliok
- On Fliok since
- 8 June 2026
- Uses
- Shared inboxCoexistence with the WhatsApp Business appAI sales agent
Since 8 June 2026
The UGC Agency, in numbers
- 1,262customers started a chat
- 6,482messages sent by customers
- 1,565replies written by Fliok's AI49% of all replies sent from Fliok, usually within 6 seconds of the customer's message (median, last 90 days)
- 3,569replies the team still typed on the phone appEvery one sits in the same thread as the AI's.
Figures from Fliok's own records, 8 June to 4 October 2026.
The story
One number, in two places
Since 8 June 2026, every enquiry to The UGC Agency's WhatsApp number has landed in Fliok's shared inbox.
The team kept the WhatsApp Business app on their phones: with coexistence, the same number works in both places, and a reply typed on the phone shows up in the Fliok thread.
In those four months:
- 1,262 customers started a chat.
- Customers sent 6,482 messages.
- Fliok's AI wrote 1,565 replies, 49% of all replies sent from Fliok, usually within 6 seconds of the customer's message (median, last 90 days).
- The team still typed 3,569 replies on the phone app, and every one sits in the same thread as the AI's.
Figures from Fliok's own records, 8 June to 4 October 2026.
What they use
The parts of Fliok behind it
Each one links to the page that explains the feature.
- Shared inboxEvery enquiry to The UGC Agency's WhatsApp number lands in Fliok's shared inbox.Learn more
- Coexistence with the WhatsApp Business appThe team kept the app on their phones. The same number works in both places, and a reply typed on the phone shows up in the Fliok thread.Learn more
- Basic & upAI sales agentFliok's AI replies to enquiries, and its replies sit in the same thread as the ones the team types on the phone.Learn more
The UGC Agency is also Fliok's Instagram early-access pilot workspace: Instagram DMs, posts and comments in Fliok. Early access
See the Instagram sectionRun your WhatsApp number the same way
Start on the Free plan and keep the WhatsApp Business app on your phone. The AI sales agent is on Basic and above.
Free forever plan · Keep your WhatsApp app · GST invoice on every payment