AI Sales Agent: An AI agent that answers from your own facts

It replies to the people who message your WhatsApp number, answers their questions from the business facts you give it, follows up chats that went quiet, and keeps your CRM up to date: a 0–100 lead score with the reasons, the facts a customer mentioned (such as a budget or a timeline), a follow-up task when someone says “call me tomorrow”, and a short brief when a lead changes owner or stage.

It is built not to. It answers only from the facts you give it and never invents a price, a policy or a link. A price it quoted more than 14 days ago is treated as expired, so the current price applies. It never promises a callback, a time or that your team has been told; a built-in rule blocks replies that do. Your own instructions cannot switch these rules off.

Three ways. When a customer asks for a person, the AI pauses that chat, says once that it is leaving the conversation to your team (without promising a time) and alerts your team. When a teammate replies, from the inbox or from the WhatsApp Business App on a coexistence number, the AI stays out of that chat for 45 minutes after the last human message. And agents can switch the AI off for a single chat, while admins and the owner can switch it off for the whole workspace.

Rules you write or approve, such as “never offer a discount above 10%”. Approved lessons are added to the agent’s instructions and checked before each reply is sent; a reply that breaks a blocking lesson is stopped or rewritten. Every week Fliok also suggests lessons from the replies it blocked. Guidance about wording can switch on by itself while auto-learn is on; anything that can block a reply needs a person to approve it.

The agent is included on Basic (₹1,500 a month + GST in India, $20 outside India), Pro and Enterprise; it is not on the Free plan. Each AI reply sent costs ₹0.10 from a prepaid wallet that is separate from your plan; follow-ups are charged the same way. Top-ups run from ₹100 to ₹1,00,000, with 18% GST added at top-up. Meta also charges for the message itself: from 1 October 2026 a free-form reply is billed by Meta at its utility rate, to your own WhatsApp Business account. When the wallet is empty the AI pauses; your inbox and messaging keep working.

No. It does not open by announcing that it is an AI, but if a customer sincerely asks, it never claims to be human. Its replies are labelled “fliok AI” in your inbox, so your team always knows who said what.

It reads text, photos and video (up to three frames from a clip), but not the contents of documents: it reads the caption and asks the customer to type the key point. Voice notes are not transcribed yet. It does not make calls, take payments, send free-form messages after the 24-hour window has closed, give medical, legal or financial advice, or ask for OTPs, UPI PINs, card numbers, Aadhaar or PAN.

The customer’s. It matches the language they write in, including Hinglish and mixed messages with short forms and typos, and you can set a default language for the workspace.