AI Sales Agent: An AI agent that answers from your own facts

It replies to the people who message your WhatsApp number from the facts you give it, follows up chats that went quiet, and keeps your CRM current: a 0–100 lead score with the reasons, facts such as a budget or a timeline, a follow-up task when someone says “call me tomorrow”, and a brief when a lead changes owner or stage.

It is built not to: it answers only from your facts and is instructed never to invent a price, a policy or a link, though like any AI it can still get something wrong, so every reply is labelled and you can correct it with a lesson. A price it quoted more than 14 days ago counts as expired, and a built-in rule blocks replies that promise a callback or a time. Your own instructions cannot switch these rules off.

When a customer asks for a person, the AI pauses that chat, says once that it is leaving it to your team (without promising a time) and alerts them. After a teammate replies, from the inbox or the WhatsApp Business App on a coexistence number, it stays out for 45 minutes after the last human message. Agents can switch it off for one chat; admins and the owner for the whole workspace.

Rules you write or approve, such as “never offer a discount above 10%”, checked before each reply; a reply that breaks a blocking lesson is stopped or rewritten. Every week Fliok also suggests lessons from the replies it blocked: wording guidance can switch on by itself while auto-learn is on, but anything that can block a reply needs a person to approve it.

The agent is included on Basic (₹1,999 a month in India, $29 outside India), Pro and Enterprise; it is not on Free. Each AI reply or follow-up costs ₹0.50 from a prepaid wallet separate from your plan, with top-ups from ₹100 to ₹1,00,000, and your first paid plan adds ₹100 of AI credit once. Meta also counts each reply as a service message: from 1 October 2026 the first 1,000 a month on each number are free, then Meta bills its utility rate to your own account; when the wallet is empty the AI pauses and the rest of Fliok keeps working.

No. It does not open by announcing that it is an AI, but if a customer sincerely asks, it is built to say it is not a person. Its replies are labelled “Fliok AI” in your inbox.

It reads text, photos and up to three frames of a video, but not the contents of documents (it reads the caption and asks the customer to type the key point), and voice notes are not transcribed yet. It does not make calls, take payments, send free-form messages after the 24-hour window, give medical, legal or financial advice, or ask for OTPs, UPI PINs, card numbers, Aadhaar or PAN.

The customer’s: it matches the language they write in, Hinglish and mixed messages with short forms and typos included, and you can set a default language for the workspace.