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Clinics

WhatsApp for clinics: appointments without the phone queue

A booking page with reminders, after-hours replies and your front desk on one number. The AI (Basic+) answers timings and fees and never gives medical advice.

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How it works

The workflow, step by step

Each piece is a Fliok feature, with the plan it needs.

Template drafts

Messages you could submit to Meta

Drafts, not pre-approved: adapt and submit them. The category sets Meta’s charge.

More template examples
  • appointment_confirmationUtility

    Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}. Reply here to reschedule.

    It confirms a booking the patient made, so it is utility.

  • report_readyUtility

    Hi {{1}}, your report from {{2}} is ready for collection. Reply here for our timings.

    An update about the patient’s own visit; keep medical details out of the message.

  • health_campMarketing

    Hi {{1}}, we are holding a free {{2}} check-up camp on {{3}}. Reply YES to book a slot.

    An invitation to a new service is marketing.

Keep diagnoses and results out of templates; just say the report is ready.

The AI is built never to give medical advice or ask for card numbers, OTPs, Aadhaar or PAN.

Got questions?

WhatsApp for clinics: questions

Anything else, ask us.

Can patients book appointments on WhatsApp?

Yes, on Basic and above. Share your booking page in the chat, your bio or as a QR code at the desk: patients pick a service and a free time, and get the confirmation and reminders from your own WhatsApp number. They can move or cancel it themselves, and a time cannot be booked twice. Each doctor can have their own calendar, and you can ask for an advance that holds the slot, paid straight to you; if you keep your own appointment software, on Pro it can send confirmations through the API instead.

Will the AI give medical advice?

No. It answers timings, fees and location from your facts and is built never to give medical advice. Asked for a person, it pauses and alerts your staff.

What happens to messages after clinic hours?

An away message answers outside your hours, and the AI can answer practical questions (both Basic and above). Staff see everything in the inbox next morning.

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Related

Try it on your own number

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