Clinics
WhatsApp for clinics: appointments without the phone queue
A booking page with reminders, after-hours replies and your front desk on one number. The AI (Basic+) answers timings and fees and never gives medical advice.
How it works
The workflow, step by step
Each piece is a Fliok feature, with the plan it needs.
- Basic+A booking page patients use themselvesThey pick a doctor and a free time; reminders go from your number, and an advance can hold the slot.Learn more
- Basic+After-hours repliesWelcome, away and busy-desk messages, each at most once a day per patient.Learn more
- Every planThe whole front desk on one numberOne inbox with assignment, quick replies and push alerts.Learn more
- ProOr confirmations from your clinic softwareKeep your own appointment system: it sends templates through the REST API, with signed webhooks back.Learn more
- Basic+Timings and fees answered by the AIFrom your facts, never medical advice, handing over when a patient asks.Learn more
- Basic+Feedback after a visitA WhatsApp Flow collects a rating and comment in the chat.Learn more
Template drafts
Messages you could submit to Meta
Drafts, not pre-approved: adapt and submit them. The category sets Meta’s charge.
- appointment_confirmationUtility
Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}. Reply here to reschedule.
It confirms a booking the patient made, so it is utility.
- report_readyUtility
Hi {{1}}, your report from {{2}} is ready for collection. Reply here for our timings.
An update about the patient’s own visit; keep medical details out of the message.
- health_campMarketing
Hi {{1}}, we are holding a free {{2}} check-up camp on {{3}}. Reply YES to book a slot.
An invitation to a new service is marketing.
Keep diagnoses and results out of templates; just say the report is ready.
The AI is built never to give medical advice or ask for card numbers, OTPs, Aadhaar or PAN.
Yes, on Basic and above. Share your booking page in the chat, your bio or as a QR code at the desk: patients pick a service and a free time, and get the confirmation and reminders from your own WhatsApp number. They can move or cancel it themselves, and a time cannot be booked twice. Each doctor can have their own calendar, and you can ask for an advance that holds the slot, paid straight to you; if you keep your own appointment software, on Pro it can send confirmations through the API instead.
No. It answers timings, fees and location from your facts and is built never to give medical advice. Asked for a person, it pauses and alerts your staff.
An away message answers outside your hours, and the AI can answer practical questions (both Basic and above). Staff see everything in the inbox next morning.
Keep exploring
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