Clinics
WhatsApp for clinics: appointments without the phone queue
For clinics, diagnostic centres and practices, Fliok lets patients request appointments inside WhatsApp, answers after hours with an away message, puts your whole front desk on the clinic’s number, and sends confirmations as approved utility templates. From the Basic plan, the AI agent answers timings and fees from your brief and never gives medical advice.
How it works
The workflow, step by step
Each piece is a Fliok feature you can switch on today, with the plan it needs.
- Basic+Appointment requests in the chatStart from the “Book an appointment” WhatsApp Flow: the patient picks a service, date and time inside WhatsApp, and the request lands in the conversation for your staff to confirm.Learn more
- Basic+After-hours repliesA welcome message for new patients, an away message outside your clinic hours, and a delayed-response message when the desk is busy, each at most once a day per patient.Learn more
- Every planThe whole front desk on one numberReceptionists share one inbox with assignment, quick replies for the questions you answer constantly, and push alerts on new messages.Learn more
- ProConfirmations from your clinic softwareSend approved templates from your own appointment system through Fliok’s REST API, and get delivery status back through signed webhooks.Learn more
- Basic+Timings and fees answered by the AIThe AI agent answers questions about doctors’ timings, fees and location from the facts you give it, never gives medical advice, and pauses the chat for your staff when a patient asks for a person.Learn more
- Basic+Feedback after a visitThe “Ask for feedback” WhatsApp Flow collects a rating and a comment inside the chat.Learn more
Template drafts
Messages you could submit to Meta
Drafts, not pre-approved templates: adapt the wording to your business and submit them from the Templates page. The category decides what Meta charges.
- appointment_confirmationUtility
Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}. Reply here to reschedule.
It confirms a booking the patient made, so it is utility.
- report_readyUtility
Hi {{1}}, your report from {{2}} is ready for collection. Reply here for our timings.
An update about the patient’s own visit; keep medical details out of the message.
- health_campMarketing
Hi {{1}}, we are holding a free {{2}} check-up camp on {{3}}. Reply YES to book a slot.
An invitation to a new service is marketing.
Keep diagnoses, test results and other medical details out of templates; say the report is ready and let the patient collect or ask.
The AI agent is built never to give medical advice and never to ask for card numbers, OTPs, Aadhaar or PAN.
They can request one inside the chat with a WhatsApp Flow (Basic and above), and your staff confirm it. Fliok does not connect to a calendar by itself; with the REST API on Pro, your own appointment software can send confirmations through Fliok.
No. It answers practical questions such as timings, fees and location from the facts you give it, and it is built never to give medical advice. When a patient asks for a person, it pauses the chat and alerts your staff.
An away message answers outside the hours you set (Basic and above), and on the same plans the AI agent can answer practical questions too. Your staff see every message in the inbox the next morning.
Try it on your own number
Start on the Free plan, no card, and upgrade when you need broadcasts, the CRM or the AI agent.
Free forever plan · Keep your WhatsApp app · GST invoice on every payment