Delete your account

Close a workspace in the app

1. Sign in as the workspace owner.
2. Go to Settings (or open fliok.com/settings) and choose Danger zone.
3. Under Close this workspace, choose Close workspace…, type DELETE MY DATA, and choose Close and erase this workspace.

Only the owner sees the Danger zone. Admins, agents and viewers cannot close a workspace. Before you close it, the owner can download a copy of its contacts, conversations and messages from Settings → Your account → Your data.

Delete your login

Closing a workspace also deletes the login of everyone in it who belongs to no other workspace, when the workspace is erased 30 days later. If you are a member of another workspace, your login stays for that one.

To delete only your login — for example you were a team member, or you want to leave Fliok but the workspace should carry on — email us as described below. If you are the only owner of a workspace, close the workspace or make someone else its owner first. Your login is deleted within 30 days of a verified request, and you are signed out everywhere when it is.

By email

If you no longer have access to the app, email support@fliok.com from the address you sign in with. Say whether you want the workspace closed (owners only) or only your login deleted. We check that the request comes from that person, and for a workspace from its owner, before acting on it.

What happens, and when

• Immediately: the workspace stops sending and receiving messages, every API key issued to it stops working, and its subscription is cancelled. This is not a scheduled closure that keeps running in the background.
• Within 30 days: you can still reach us to stop the deletion. Nothing has been erased yet.
• After 30 days: everything is permanently erased from the service and cannot be recovered.
• Backups: we keep encrypted backups only to restore the service after a failure. A copy of the database stays in them until that backup is deleted on its schedule: daily copies after 30 days, monthly copies after 12 months. Stored media (photos, voice notes, documents) is removed from the backup copy 35 days after it is erased from the service.

What is deleted

• The workspace, its team members’ access to it, and the login of each member who belongs to no other workspace.
• Your contacts and their attributes, tags and consent records.
• All conversations and message history, inbound and outbound.
• All media you sent or received through the platform (images, video, audio, documents).
• Your saved templates, flows, broadcasts, automations, AI settings and Zusta AI Assistant conversations.
• Your API keys and webhook endpoints.

Deleting a single contact works the same way, at once: their chats and messages are deleted, and their stored media is erased from the service within minutes and from the backup copy 35 days later.

What is kept, and why

• Invoices and payment records — Indian tax law requires us to retain issued GST invoices and the transaction records behind them. These are kept for the statutory retention period and are not used for anything else.
• Your AI usage wallet — any unused prepaid balance is refundable when you close your workspace; email us to have it refunded (see the Refund Policy). The wallet’s payment records are kept with the invoices and payment records above.
• Your WhatsApp number and WhatsApp Business Account — these belong to you and live with Meta, not with us. Closing your Fliok workspace disconnects them from us; it does not delete them. You can connect them to another provider afterwards.
• The record of the request — the activity log keeps a line saying the workspace was closed and when, with the personal details taken out.
• Anonymous, aggregated counts that cannot be traced back to you or your customers (for example, total messages processed in a month).