Help Center
Video guides
Short videos that show you how to do one task at a time in Fliok, with captions and chapters.
Getting started
Length 0:51Connect your WhatsApp numberLink your business number to Fliok so your chats, templates and broadcasts all live in one place.
Length 0:45Finish the setup guideWork through the setup steps on Home so your workspace is ready to talk to customers.
Length 0:47Ask the assistant to do a task for youOpen the assistant from any page, ask in plain words and approve what it suggests before anything happens.
Inbox
Length 1:14Reply to customers in the inboxAnswer your customers' WhatsApp messages from the Fliok inbox: open a chat, reply, see when it's delivered and read, get a suggested reply, and resolve the chat when you're done.
Length 0:48Message someone first with a templateStart a new WhatsApp chat with a customer who has not written to you yet: open New chat, pick the customer, choose an approved template, fill in its blank and send it.
Length 0:49Assign a chat to a teammateHand a WhatsApp conversation to the right person on your team, see who owns which chat at a glance, and filter the inbox to your own chats or the ones nobody has picked up yet.
Length 0:47Schedule a message for laterWrite a WhatsApp message now and let Fliok send it at the time you pick. See every message waiting to go out on the Scheduled messages page, and cancel one before it sends.
Length 0:44Find and fix messages that did not sendSee which WhatsApp messages failed to send, why WhatsApp refused them in plain words, and what to do next: retry, send again once the customer writes, or dismiss.
Contacts
Length 1:18Import contacts from a spreadsheetBring your customer list into Fliok from a CSV or Excel file: match the columns, tag everyone in the file, check it, and import. Numbers already in Fliok are updated, never duplicated.
Length 0:57Tag contacts to group themAdd tags so you can find people quickly and send a broadcast to just one group: tag one contact, tag several at once, and filter your list by a tag.
Length 0:46Record who agreed to hear from youMark which contacts said yes to your messages, so broadcasts only reach people who opted in.
Templates
Broadcasts
Length 1:26Send a broadcastSend one approved WhatsApp template to many customers at once: pick the template, fill its variables from each contact, choose the audience by tag, check the cost, send, and see who read it.
Length 0:57Choose who gets a broadcastSend to a tag, to contacts you pick or to a list you paste in.
Length 1:14Read how a broadcast didSee how many messages were delivered and read, who replied and which ones failed.
Quick replies
Chatbots and forms
Length 0:47Build your first chatbotStart a WhatsApp chatbot from a ready-made menu, write its answers on the canvas, and publish it so it answers customers on its own.
Length 0:40Collect details with a WhatsApp formBuild a form that opens inside WhatsApp, so customers can send their name, a day and a time without leaving the chat.
Auto replies and rules
Length 0:45Set a welcome and away messageGreet new customers on WhatsApp the moment they write, and let people know when you are closed, with Fliok's auto replies.
Length 0:52Create a rule that runs on its ownBuild a Fliok automation: pick what starts it and what it does, like tagging a customer who asks about a bulk order, then switch it on and watch it run.
AI assistant
Length 1:12Set up the AI assistantGet Fliok's AI assistant answering customers on WhatsApp: check what's ready, add your business details, test it with Try it, and switch it on.
Length 1:00Teach the AI about your businessAdd your prices, policies and common answers in Business details, so the AI replies with your own facts.
Length 0:53Take a chat over from the AISee when the AI hands a chat to you, and step in yourself whenever you want by pausing it in a chat.
Leads and sales
Length 0:50Move leads through your pipelineDrag a lead from one stage to the next and see your whole pipeline on one board.
Length 0:52Change your pipeline stagesRename, add or reorder the stages your leads move through.
Length 0:45Read your sales dashboardSee where your deals stand and how each teammate is doing.
Tasks and calling lists
Length 0:48Reply to Instagram messagesAnswer Instagram direct messages from the same inbox you use for WhatsApp.
Length 0:35Schedule an Instagram postUpload a photo or video, write the caption and pick when it goes live.
Length 0:49Answer comments from one placeRead and reply to comments on all your posts without opening each one.
Length 0:51Send a DM when someone commentsReply in a direct message to everyone who comments a word you choose.
Length 0:37Read your Instagram insightsSee which posts people saw, liked and shared the most.
Length 0:40Keep an eye on competitorsFollow other accounts in your field and see what their posts are doing.
Ads
Catalog
Invoices
Bookings
Business page
Reports and costs
Length 0:43Read your messaging analyticsSee how many WhatsApp messages you sent, how many arrived and got a reply, what Meta charged for them, and why some didn't arrive.
Length 0:43Read your monthly reportSee what Fliok did for your business last month on one page: customers who wrote in and got an answer, how fast you replied, your broadcasts and what Meta charged.
Length 0:45Understand what WhatsApp charges youSee which WhatsApp messages Meta charges for, what you have spent this month, and where the money went.
Length 0:53Check your number's healthSee your WhatsApp number's quality rating and daily limit, how its messages fared, and what to do when Meta flags a problem.
Settings and team
Billing
Integrations and API
Length 0:53Connect another app to FliokLink the tools you already use so contacts, leads and orders flow into Fliok.
Length 0:53Create an API keyMake a key so your own software can send messages through Fliok, and keep it safe.
Length 0:47Get events with a webhookTell Fliok where to send new messages and status updates, and check each delivery.
Workspaces and referrals
Length 0:52Add and switch between workspacesRun more than one business from one sign-in and move between them.
Length 0:38Invite a friend and earn creditShare your link and see the credit you and your friend get when they join.
Length 0:46Get help from the Fliok teamChat with support or raise a ticket and follow its progress.