Reply to customers in the inbox

In this video, you'll learn how to answer your customers' WhatsApp messages from the Fliok inbox. Every message your customers send on WhatsApp lands here, in Inbox. Chats waiting for a reply show a green badge. Click a chat to open it. Priya wants an eggless chocolate cake for Saturday. Type your reply in the box at the bottom, and press Enter to send it. Ticks show what happened to your message, just like on WhatsApp: delivered, and then read. Under the customer's name, Fliok shows how long you can reply freely. WhatsApp gives you 24 hours from the customer's last message. After that, you can only send an approved template. Not sure what to say? Click Suggest a reply, and Fliok drafts an answer from your business details. Click Put in composer to edit the draft, then send it as usual. When the conversation is done, click Resolve. If the customer writes again, the chat comes straight back to your inbox. That's it. For more short guides, look for the Watch how button at the top of the page.