WhatsApp Flows: Collect structured answers inside the chat
Customers fill a real form inside the WhatsApp chat: build it, publish it to Meta, launch it from a chatbot.
Basic and above, with the chatbot builder that launches them · ₹100 of AI replies with your first paid plan (about 200 replies)
Hi Kavya! Book your next appointment in a few taps.
Thanks! Your request is in — we’ll confirm it here shortly.
- No external links
- In-chat
- Official WhatsApp Flows
- Native
- Meta Flow endpoint
- Encrypted
- Submissions into the chat
- Captured
What it does
Everything in WhatsApp Flows
- Native WhatsApp Flows, no outside link
- Multi-screen forms in Flow JSON
- 10 ready-made starters, from lead forms to returns
- Publish to Meta from Fliok
- Launch from a chatbot step
- Answers captured back into the chat
- Encrypted endpoint handled for you
- ProResponses readable through the REST APIPro
Flow JSON
Define the form, then publish it to Meta in one click
Start from one of 10 starters and edit its screens as Flow JSON, a technical format rather than a drag-and-drop canvas.
- Text, number, date and choice inputs
- Key exchange and decryption handled for you
{
"version": "5.0",
"screens": [{
"id": "BOOKING", "title": "Book a slot",
"terminal": true,
"layout": { "type": "SingleColumnLayout",
"children": [{ "type": "Form", "children": [
{ "type": "Dropdown", "label": "Service" },
{ "type": "DatePicker", "label": "Date" },
{ "type": "Footer", "label": "Book" }
]}]
}
}]
}In the conversation
Launched from a chatbot, answered in the chat
A chatbot step sends the form; the answers come back on the conversation, where the chatbot can store and branch on them.
More on the chatbot builderKeyword: “book”, “appointment”
Send the “Book a slot” WhatsApp Flow
Store the answers as booking details
Service = Bridal makeup?
Hand to the senior stylist
“Thanks! We’ll confirm your slot here.”
Drawn with the dashboard's own components, with sample data.
Getting started
Up and running in three steps
01Define your flow
Pick one of 10 starters, then edit its screens as Flow JSON with a preview.
02Publish to Meta
One click; Fliok handles the encrypted endpoint handshake.
03Trigger in chat
Launch it from a chatbot step; the answers land back in the chat.
Who it’s for
Built for these industries
Where these conversations are part of everyday selling.
- Healthcare & Clinics
- Legal Services
- Education
- Real Estate
- HR & Recruitment
- Finance
Got questions?
Frequently asked questions
Straight answers about WhatsApp Flows. Anything else, ask us.
What is a WhatsApp Flow?
Meta’s native in-chat form: a short multi-screen form that opens inside WhatsApp itself. The customer never leaves the conversation or taps an outside link.
How do I build one?
In the Flows page, pick one of 10 ready-made starters (qualify a lead, book an appointment, a return request and more), edit its screens in Flow JSON with a preview beside it, and publish it to Meta in one click. Flow JSON is a technical format; the drag-and-drop builder in Fliok is for chatbot flows.
Where do the answers go?
A completed flow comes back as a submission on the conversation, and a chatbot can store it in a variable and branch on it. It is also readable through the REST API.
Do I have to run an encrypted endpoint myself?
No. Meta requires Flow data to be encrypted end to end, and Fliok handles the key exchange and payload decryption for you.
Can a Flow book a time that is really free?
No. The ready-made “Book an appointment” form collects a preferred day and time, and your team confirms it. For free times and an instant confirmation, use Bookings: a booking page that shows only the times that are open, with reminders, on Basic and above.
Is a WhatsApp Flow the same as an enquiry form on a link?
No. A WhatsApp Flow opens inside a chat, for someone already talking to you, and is launched from a chatbot. An enquiry form is a page on a link or a QR code, for someone who has not messaged you yet, and each answer arrives as a lead. For forms on your own website, the capture link sends their entries to Fliok.
Keep exploring
Related products
One contact record links every chat, campaign and sale.
Collect answers inside the chat
Basic and above, with the chatbot builder that launches them
Free forever plan · Keep your WhatsApp app