Take a tour of Fliok

In this tour, you'll see everything Fliok does for your business on WhatsApp and Instagram, one part of the sidebar at a time. The sidebar groups Fliok by job. WhatsApp is where you chat with your customers, and Sales keeps your leads, contacts and tasks. Automation replies for you. Instagram and Grow bring in new customers. Reports shows how it's all going, and Account holds billing, your team and settings. Home shows your setup steps, and the bar shows how many are done. Below, Today at a glance counts today's activity, and Your last 7 days charts your WhatsApp messages, day by day. The WhatsApp part of the sidebar is where you talk to your customers. Every message your customers send on WhatsApp lands here, in Inbox. Chats waiting for a reply show a green badge. Above the list, switch to Snoozed or Resolved chats, or show only yours or the unassigned ones. Click a chat to open it, and type your reply in the box at the bottom. Not sure what to say? Click Suggest a reply, and Fliok drafts an answer from your business details. Under the customer's name, Fliok shows how long you can reply freely. WhatsApp gives you 24 hours from the customer's last message. After that, you can only send an approved template. Assign the chat to a teammate, and click Resolve when it's done. Broadcasts sends one approved message to many customers at once. For every broadcast, you see how many were delivered, and how many were read. Click one to see who read it, and follow up with just the people who haven't. Message templates holds the messages Meta approves in advance, with each one's category and status. Click New template. Describe the message in your own words, and Fliok drafts it for you. Quick replies keeps the answers you type most, like your hours and prices. In any chat, type a slash to pick one, and edit it before you send. Next, Sales: where your chats turn into orders. Under Sales, Leads shows your contacts as a pipeline. Each column is a stage, with the value of its deals. Drag a card to move a lead to the next stage. Contacts is your address book. Import a spreadsheet, or add people one by one. Tag them into groups, and see who has opted in to hear from you. Tasks lists the follow-ups and calls you've promised, for you and your team, with when each is due. Tick one off when it's done, and note how it went. Invoices makes a bill in a minute, and sends it from your own WhatsApp number. Each invoice shows whether it's paid, so you know who still owes you. Bookings shows who is coming, and when, for the days ahead. Customers book a slot from your booking page. You can reschedule or cancel here. Calling lists hand a batch of leads to your team to call. After each call, note how it went, and the list shows your progress. Next, Automation: where Fliok answers and follows up for you. Under Automation, Automations holds your rules: when something happens, Fliok does the steps you chose. This one tags anyone who asks about a bulk order. This one makes a call task for each new lead. The Auto replies tab greets new customers, and sends an away message when you're closed. Chatbots answer with menus and buttons. New bot starts you from a ready-made one. Each box on the canvas is one step. Click it, and write its message on the right. Once it's published, it answers customers on its own. AI assistant answers your customers from your business details once you switch it on. It hands the chat to your team when someone asks for a person. Test it first: type what a customer might ask, and click Try. Nothing is sent to WhatsApp. It answers from your business details, the way it would on WhatsApp. Fliok runs your Instagram account too. Under Instagram, Inbox has your direct messages. It works like your WhatsApp inbox. Click a chat to read it and reply. Posts lets you post photos, reels and stories now, or schedule them for later. Planned shows what's coming up, and On Instagram what's already live. Comments on all your posts land here, grouped under the post they're on. Needs reply shows the ones nobody has answered yet. Answer each one in public, or reply by DM. Automations answer for you. This one replies to anyone who comments CAKE on the cake post, and sends them a DM. Below, add another kind, like a DM keyword or a story reply. Insights shows Instagram's own numbers: followers, views and reach. Top posts ranks your posts by views. Grow is where new customers find you. Under Grow, Ads runs ads on Facebook and Instagram that open a chat with you. How your ads are doing adds up the money spent, the chats started, and the cost of each chat. Below, each ad shows what it spent and the chats it started. Catalog holds your products, with their pictures and prices. Click Add product to add one. Then send them in chats, and customers' carts land in your inbox. Business page is one page for your bio, with buttons to chat, book or enquire. Click Publish to make it public. Under Share, copy your link for your Instagram bio, and download the QR code for your counter. Reports shows how your business is doing. Under Reports, Monthly report sums up last month: who wrote in, how fast you replied, and what Meta charged. Message analytics shows how your messages did, over the period you pick. This chart shows the messages Meta delivered each day, by its pricing category, and what they cost. Sales dashboard follows your leads. The top cards count new leads, deals won, leads lost and your win rate. Below is your pipeline, by stage. Costs shows what Meta charged this month. Meta charges for templates. Marketing costs the most, and utility notices much less. Number health says what to do when Meta flags a problem. Its quality rating is high. Meta sets it from how people received your messages over the last seven days. Account is where you run your workspace. Integrations shows every app Fliok connects to, and whether it's set up. Billing shows your plan, your wallet and Meta's charges. Usage wallet pays for AI replies. Other tabs hold Meta's charges and invoices. Refer and earn gives you a link to share. When a business you invite starts a paid plan, you both get AI credit. In Settings, open Workspace. Team lists everyone who can sign in, and you invite teammates by email. API and webhooks: a key lets your software send messages through Fliok. And a webhook tells your server when something happens. The AI Assistant is on every page: click it, or press Command J. Ask in plain words. It asks before it changes or sends anything. Need a person? Open Help, and click Chat with Fliok support. Our reply shows here, and comes by email. For more short guides, look for the Watch how button at the top of the page.