Billing

What does WhatsApp cost through Fliok?

Two separate bills: Meta charges for the WhatsApp messages you send, and Fliok charges its plan fee and the AI you use. Fliok adds nothing to Meta’s charges and never collects them. Meta charges for each message it delivers, at a rate set by the kind of message and the country of the person receiving it. In India today that is ₹0.8631 for a marketing template and ₹0.115 for a utility template, a login code or a reply. Replies are free for the first 1,000 a month on each number; Meta charges from the next one. Meta does not charge for messages customers send you, for replies typed in the WhatsApp Business app, or for what you send in the free window that opens when someone writes to you from a click-to-WhatsApp ad and you reply within 24 hours. A message that is not delivered is not charged. Meta bills the payment method on your own WhatsApp Business account, and its invoice is the authority: it also carries taxes and any discount Meta gives for high monthly volumes. Fliok charges its plan fee (₹0 on Free, ₹1,999 on Basic or ₹4,499 on Pro a month in India, excluding 18% GST) and, on Basic and above, the AI you use from the prepaid wallet: ₹0.10 for each AI reply that is sent. To see it all in one place, open Costs in the menu. It shows what Meta charged this month, last month or between two dates, counted from Meta’s own delivery reports at its published rates: by kind of message, by number and by day, split into what it cost to send and what it cost to answer customers. It shows where the charges came from (each broadcast, template, chatbot, automation, the AI’s replies and each teammate), how many of each number’s free replies are used, and an estimate of the month’s total. Amounts are for the workspace owner and admins; everyone else sees the same messages counted. An owner or admin can download the month’s charges by day and kind. Before you send a broadcast, Fliok shows what it will cost at Meta’s rate today. You can also set a monthly budget on the Costs page: Fliok tells you when Meta’s WhatsApp charges reach 80% and 100% of it, or the levels you choose, and can hold scheduled marketing broadcasts once it is reached until someone sends them. A budget never holds a reply, a login code, a receipt or a booking notice.