The AI agent

Can I ask Fliok about my business on WhatsApp?

Yes. In Settings, under Your account, switch on Ask Fliok on WhatsApp, then message your business number from your own WhatsApp number. Fliok AI answers you there instead of treating you as a customer: who has not paid, what is booked today, which chats are waiting for a reply, how the last broadcast did. It answers in English, Hindi or Hinglish, says what date the figures are for, and adds a link to the screen with the details. It only reads. It cannot send, pay, publish, cancel or change anything from WhatsApp; ask for one of those and it gives you the link to do it yourself. It sees what your role sees in the app, and it shows a customer’s phone number as its last four digits. It reads typed messages only, not voice notes or pictures. Your questions and its answers are yours alone: nobody else in the workspace can read them, and they are deleted after 30 days, or sooner if you delete them in Settings. You can also have a daily brief at a time you choose: money to collect, today’s bookings, new leads, chats waiting for a reply and anything that needs your decision. It comes in the app (and by push or email if you choose), and on WhatsApp as well if you ask for that. On a day with nothing to say it is skipped. What it costs: each answer is ₹0.05 from the workspace’s AI wallet, and one person can ask up to 30 questions in 24 hours. The brief costs nothing from the wallet. Meta bills your WhatsApp account for the messages sent to you, like any other message from your number; the settings screen shows the rate before you switch it on. What it needs: a plan with the AI agent (Basic and above), the AI switched on for the workspace, and your own WhatsApp number confirmed on your Fliok profile. That number cannot be the business’s own number, because WhatsApp does not deliver a message from a number to itself. On a number you also use in the WhatsApp Business app, the chat with Fliok AI appears in that app like any other chat, so anyone who uses that phone can read it. To see your business number as a customer does, send /customer and your messages are treated like a customer’s for 30 minutes; send /assistant to come back. If you change the number on your profile, or do not use the assistant for 60 days, it switches itself off until you switch it on again. An admin can switch it off for the whole workspace. If Ask Fliok on WhatsApp is not in your settings, write to us and we will set it up with you.