The AI agent

How do automatic lead follow-ups work?

On Basic and above, Fliok’s AI follows up with WhatsApp leads who go quiet, until they reply. Within 24 hours of a lead’s last message it reads the conversation and sends one personal check-in inside the open 24-hour window. After 24 hours it follows up on day 3, day 7, day 14 and day 30 with a one-time template written for that lead, submitted to Meta, sent once approved and then removed, and after day 30 once a month. The moment a lead replies, the follow-up sequence stops; once the AI has answered them, the clock starts again from their new message. For a lead who has never opted in, follow-ups stop 120 days after their last message; for an opted-in lead they continue monthly until they reply. Any reply of STOP or Stop promotions opts the contact out at once. Leads marked Won or Lost, leads with an open order or an upcoming booked call, and opted-out contacts are skipped automatically. Follow-ups are on by default on Basic and above: an admin can switch them off for the workspace on the AI controls page, or anyone on the team can press Stop follow-ups on a single lead. Each follow-up sent is billed from the AI wallet at the same rate as an AI reply (₹0.50), plus Meta’s template charge when a template is used; nothing is charged when the AI decides not to send.

Last reviewed 10 November 2026