The AI agent

Can Fliok AI look things up on the web?

Yes. Fliok AI can search the web and read pages in two places, each with its own switch: the assistant in your dashboard, and replies to customers. In the Zusta AI Assistant: switch on Web research under the message box. The assistant can then search the web and read pages to answer you, for example what others in your city charge, a public rule or deadline, or what a page you link to says. While it works it says what it is doing, and its answer lists the pages it used as numbered sources you can open. The switch is yours alone, in each workspace, and stays as you left it. It starts off, so nothing reaches the web and nothing is charged until you switch it on. For anything about your own business (your chats, leads, orders, templates) the assistant uses your workspace, not the web. In replies to customers: when a customer sends a link, or asks the AI agent to look something up, the agent reads that page or searches the web before it replies, so it knows what the customer means. It never takes your prices, offers or policies from the web. A reply written this way is marked “looked up on the web” in your inbox; the customer is not told. An owner or admin can switch this off on the AI assistant page, and the agent then never opens a link or searches: it asks the customer instead. What leaves your workspace: the search words, or the address of the page being read, and nothing else. A search is refused if it contains a phone number, an email address, an ID or tax number, the full name of someone in your contacts, or a run of words copied from your chats. The assistant can open only a page from its own search results or a link you typed yourself. What comes back is treated as information, never as instructions: a web page cannot make the assistant send, change or delete anything, and whatever it proposes after reading the web still waits for your approval, with a note on the card saying so. What it does not do: sign in to websites, read pages behind a login, open files, or keep browsing by itself. Some pages cannot be read, and a search result can be wrong or out of date, so open the sources for anything that matters. What it costs: in the assistant, each search and each page read costs ₹0.10 from the workspace’s AI wallet, with at most 3 searches and 4 pages for one question. A search that finds nothing, a page that cannot be read, and anything refused cost nothing. A workspace can run up to 100 searches and 150 page reads in 24 hours. Look-ups in replies to customers cost nothing extra: they are part of the price of the reply. Prices exclude 18% GST. Who can use it: web research in the assistant needs a plan with the AI agent (Basic and above) and is for owners, admins and agents. An owner or admin can switch it off for the whole workspace on the AI assistant page, where they also see what was searched and read, by whom and when.