Getting started
How do I connect my WhatsApp number?
Create an account, then follow Meta’s embedded signup from the onboarding screen: sign in with Facebook, pick or create your business portfolio and WhatsApp Business Account, and connect the number. A number that is already on the WhatsApp Business App can be connected in coexistence mode, so the app keeps working on your phone. One number per workspace: to use a second number, remove the first in Settings → WhatsApp or create another workspace for it.
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Getting started
More answers on this
- How do I get the green tick on WhatsApp?The green tick is Meta’s Official Business Account badge, shown today as a blue checkmark beside the business name, and only Meta grants it, one phone…Read more
- Will you help me set up?Yes. Onboarding assistance is included on every plan, Free too. If you get stuck connecting your number, submitting a template, setting up the CRM or the…Read more
- Do I have to stop using the WhatsApp Business App?No. With coexistence your number runs on the API and in the Business App at the same time.Read more
- How do I get my contacts in?Anyone who messages your number is added automatically, and with coexistence the contacts saved in your Business App sync across.Read more
- How do I make my business page?Open Business page in the menu, check what it says about you, switch on the buttons you want, press Save and then Publish.Read more
- How do I build an enquiry form?Open Business page, then Forms, press New form and pick one of the 5 starting points: an enquiry, a callback request, an admission enquiry, a quotation…Read more
- Can my team share the number?Yes. Invite teammates and give each a role: owner, admin, agent or viewer.Read more
- Can I limit what a team member sees or does?Yes, on any plan with more than one seat. Open Settings, then Team, and choose Restrictions on that person’s row.Read more
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