Inbox and automation
Do replies I send from the WhatsApp Business App count?
Yes. With coexistence, a reply typed on your phone appears in the same thread, marked as sent from the phone, and counts as an answer: the chat stops waiting, and response times and waiting alerts treat it like a reply from the inbox. Replies written by the AI agent are marked “Fliok AI”, and auto replies are marked too.
Inbox and automation
More answers on this
- How do I send an away message when we are closed?Open Auto replies under Automation in the sidebar. There are three, on Basic and above: a welcome message for new customers (and for returning ones after…Read more
- How do I stop getting new chats when I am off?Switch yourself to Away with the Available / Away switch in the sidebar.Read more
- Does the inbox have keyboard shortcuts?Yes. Press ? in the inbox to see them, or pick Keyboard shortcuts from a chat’s More menu.Read more
- Can I add a WhatsApp chat button to my website?Yes. In Settings, under Growth tools, you can build a wa.me link, a QR code, a chat button or a small pop-up chat card with your business name and…Read more
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