Inbox and automation
Is there a WordPress plugin?
Yes. One plugin adds a WhatsApp chat button to your site, sends every form on it to your CRM as a lead, and sends WooCommerce order updates on WhatsApp. The chat button works on every plan; form leads and order messages need Basic or above. To set it up, open Settings, Integrations and WordPress plugin in Fliok, and press Download plugin. It is a .zip file; do not unzip it. In WordPress go to Plugins, Add New, Upload Plugin, choose the file, install it and activate it. Then open Settings, Fliok in WordPress and press Connect to Fliok; on the page that opens, pick your workspace and approve. There are no keys to copy. If your host blocks that step, an admin can make a connection key in Fliok and paste it into WordPress under Settings, Fliok. It works with Contact Form 7, WPForms, Gravity Forms, Elementor Pro forms, Fluent Forms, Ninja Forms, Formidable Forms, Forminator, JetFormBuilder, Everest Forms, MetForm, Kadence Forms and WS Form. Only an entry with a phone number becomes a lead, and a number already in your CRM is updated, not added twice. Order messages use your own approved templates, and Meta’s per-message charges apply. Cart reminders go only to shoppers who ticked the WhatsApp box at checkout, and never after 24 hours. The button needs a WhatsApp number connected to Fliok.
Inbox and automation
More answers on this
- How do I send an away message when we are closed?Open Auto replies under Automation in the sidebar. There are three, on Basic and above: a welcome message for new customers (and for returning ones after…Read more
- How do I stop getting new chats when I am off?Switch yourself to Away with the Available / Away switch in the sidebar.Read more
- Do replies I send from the WhatsApp Business App count?Yes. With coexistence, a reply typed on your phone appears in the same thread, marked as sent from the phone, and counts as an answer: the chat stops…Read more
- Does the inbox have keyboard shortcuts?Yes. Press ? in the inbox to see them, or pick Keyboard shortcuts from a chat’s More menu.Read more
- Can I add a WhatsApp chat button to my website?Yes. In Settings, under Links, QR codes & website, you can build a wa.me link, a QR code, a chat button or a small pop-up chat card with your business…Read more
Still need help?
Email hello@fliok.com or use the contact form. We reply within one business day, Monday to Saturday, 9 AM to 7 PM IST.