Inbox and automation
How do I stop getting new chats when I am off?
Switch yourself to Away with the Available / Away switch in the sidebar. Auto-assign and the CRM’s lead routing skip you until you switch back, and chats already assigned to you stay yours. Admins can change it for anyone in Settings, Inbox & CRM. If everyone is away, new chats stay unassigned where the whole team can see them.
Inbox and automation
More answers on this
- How do I send an away message when we are closed?Open Auto replies under Automation in the sidebar. There are three, on Basic and above: a welcome message for new customers (and for returning ones after…Read more
- Do replies I send from the WhatsApp Business App count?Yes. With coexistence, a reply typed on your phone appears in the same thread, marked as sent from the phone, and counts as an answer: the chat stops…Read more
- Does the inbox have keyboard shortcuts?Yes. Press ? in the inbox to see them, or pick Keyboard shortcuts from a chat’s More menu.Read more
- Can I add a WhatsApp chat button to my website?Yes. In Settings, under Growth tools, you can build a wa.me link, a QR code, a chat button or a small pop-up chat card with your business name and…Read more
Still need help?
Email hello@fliok.com or use the contact form. We reply within one business day, Monday to Saturday, 9 AM to 7 PM IST.