Inbox and automation

How do I send an away message when we are closed?

Open Auto replies under Automation in the sidebar. There are three, on Basic and above: a welcome message for new customers (and for returning ones after a quiet spell you choose), an away message outside the working hours you set, and a delayed-response message when a customer has waited during working hours for longer than you choose. Each goes to a customer at most once in 24 hours, none is sent while a chatbot is answering, and none counts as your team’s first response.