Catalog and ads
Where do customers’ orders go?
A cart a customer sends arrives in their conversation as an order, with each item, its quantity and price, and the total. Reply in the same chat to confirm delivery. To take the payment there too, send a WhatsApp Pay request (Basic and above, India), and the customer pays without leaving WhatsApp.
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Catalog and ads
More answers on this
- How do I set up my product catalog?Open Catalog in the sidebar and connect with Facebook. Pick the catalog you already have in Meta, or create a new one, and Fliok links it to your…Read more
- Why can’t I send products from my number?Meta refuses product messages from a number shared with the WhatsApp Business app (coexistence), so sending products needs a number connected to the…Read more
- Can customers pay inside WhatsApp?Yes, with WhatsApp Pay, on Basic and above, for businesses in India, in rupees.Read more
- Can I create Click-to-WhatsApp ads in Fliok?Yes, on Basic and above. On the Ads page, connect your ad account and Facebook Page, then create an ad: who sees it, a daily budget, an image, a video or…Read more
- Can one ad open WhatsApp or Instagram Direct?Yes, with the WhatsApp + Instagram ads add-on, on Basic and up: ₹499/month in India, excluding 18% GST, or $9/month outside India, and 10% less billed…Read more
- How do I tell Meta which ad leads became customers?Connect the Meta Conversions API, on Basic and above, and Fliok reports what became of each Click-to-WhatsApp ad lead to your own Meta dataset.Read more
- Can Facebook and Instagram lead form answers come into Fliok?Yes, on Basic and above: answers to the instant forms on your Facebook and Instagram ads arrive in your CRM as leads.Read more
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