Catalog and ads
Why can’t I send products from my number?
Meta refuses product messages from a number shared with the WhatsApp Business app (coexistence), so sending products needs a number connected to the Cloud API only. Fliok tells you before you send. Customers can still send carts from the catalog they see on a shared number, and those orders arrive in the inbox. Like any free-form reply, a product message also needs the customer’s 24-hour window to be open.
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Catalog and ads
More answers on this
- How do I set up my product catalog?Open Catalog in the sidebar and connect with Facebook. Pick the catalog you already have in Meta, or create a new one, and Fliok links it to your…Read more
- Where do customers’ orders go?A cart a customer sends arrives in their conversation as an order, with each item, its quantity and price, and the total.Read more
- Can customers pay inside WhatsApp?Yes, with WhatsApp Pay, on Basic and above, for businesses in India, in rupees.Read more
- Can I create Click-to-WhatsApp ads in Fliok?Yes, on Basic and above. On the Ads page, connect your ad account and Facebook Page, then create an ad: who sees it, a daily budget, an image, a video or…Read more
- Can one ad open WhatsApp or Instagram Direct?Yes, with the WhatsApp + Instagram ads add-on, on Basic and up: ₹499/month in India, excluding 18% GST, or $9/month outside India, and 10% less billed…Read more
- How do I tell Meta which ad leads became customers?Connect the Meta Conversions API, on Basic and above, and Fliok reports what became of each Click-to-WhatsApp ad lead to your own Meta dataset.Read more
- Can Facebook and Instagram lead form answers come into Fliok?Yes, on Basic and above: answers to the instant forms on your Facebook and Instagram ads arrive in your CRM as leads.Read more
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