Catalog and ads
Why can’t I send products from my number?
Meta refuses product messages from a number shared with the WhatsApp Business app (coexistence), so sending products needs a number connected to the Cloud API only. Fliok tells you before you send. Customers can still send carts from the catalog they see on a shared number, and those orders arrive in the inbox. Like any free-form reply, a product message also needs the customer’s 24-hour window to be open.
Catalog and ads
More answers on this
- How do I set up my product catalog?Open Catalog in the sidebar and connect with Facebook. Pick the catalog you already have in Meta, or create a new one, and Fliok links it to your…Read more
- Where do customers’ orders go?A cart a customer sends arrives in their conversation as an order, with each item, its quantity and price, and the total.Read more
- Can I create Click-to-WhatsApp ads in Fliok?Yes, on Basic and above, in early access while Meta reviews our access to its ads tools (write to us to try it).Read more
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