Invoices and bookings

What are the limits on invoices and bookings, and what counts?

Invoices and bookings are part of Basic, Pro and Enterprise, each with a monthly limit; they are not on Free and are not add-ons. Documents issued: 300 on Basic, 1,500 on Pro and unlimited on Enterprise. Invoices, proformas and quotations count. A bill counts when it is issued, and still counts if you cancel it later; an invoice made from a proforma counts as a second document. A quotation counts once, when it is first sent, and each bill raised from it counts as a document of its own; so does each bill a recurring bill raises. Drafts, receipts, edits, resends, reminders and statements do not count. Bookings made: 500 on Basic, 2,500 on Pro and unlimited on Enterprise. Bookings from your page and bookings your team adds both count, whatever became of them; moving a booking, or bringing a cancelled one back, does not count again. A time that was held for an advance that never came is not counted. Customer emails: 1,000 on Basic, 5,000 on Pro and 25,000 on Enterprise a month, shared by both features, one for each address an email goes to (a bill can go to up to 3 addresses). WhatsApp messages count toward your plan’s monthly message allowance instead, and Meta bills them to your own account. Three of these messages go as marketing messages, at Meta’s marketing rate, because each makes an offer: a quotation, its one follow-up, and a renewal reminder. Every other one, from an invoice to a booking reminder, goes as a utility message. The month is the calendar month in UTC, so in India the count starts again at 5:30 in the morning on the 1st. At a limit nothing is deleted: new invoices cannot be issued, or your booking page asks customers to contact you directly, until the next month or an upgrade. A recurring bill that finds the month’s documents used up waits, and is raised by itself when there is room again. At the email limit, emails stop and WhatsApp messages carry on. Recording payments, cancelling, exports and everything already made keep working. On Basic, customer pages and PDFs carry “Powered by Fliok” and emails “Sent with Fliok”; Pro and Enterprise carry neither.