Invoices and bookings
How do I bill a customer every month?
Set up a recurring bill: Fliok raises the bill on each date and sends it, and your customer pays it the usual way. It is not an auto-debit: Fliok never takes money from your customer’s card, bank account or UPI by itself. Each bill carries the same pay link and UPI QR as any invoice. Open Invoices, the Recurring tab, and press New recurring bill; or open an invoice and press Repeat this bill. Say what it is for (your customer reads this), who it is for and what each bill contains, as on an invoice. Under How often choose every week, every month, every 3 months, every 6 months, every year, or every few months; the form lists the first dates. A bill set for the 31st is raised on the last day of a shorter month. Each bill is an invoice, or a proforma first, and Pay within sets how many days the customer has. How it ends: Until I stop it, After a number of bills, or On a date. Sending starts as “Check the first one, then send by itself”: the first bill is made as a draft, and once you have sent it every later one is issued and sent on its date. You can instead send every one by itself, or have each one made as a draft for you to check. On a recurring bill’s own page you can Edit it (a change applies from the next bill), Skip next bill, Pause, or Stop it for good. A bill that was not raised within 7 days of its date, for example while it was paused, is listed as missed, and you choose to raise it or skip it: a gap never turns into a burst of bills. Every bill it raises counts toward your plan’s documents for the month. If those are used up, the bill waits and is raised by itself when there is room again, and the Recurring tab warns you before that happens. For one that has an end, such as a yearly membership, renewal reminders go 30, 15 and 7 days before its last day, on WhatsApp and by email, with what the renewal comes to and a bill to pay. When the customer pays that bill, it is renewed for one more term. On WhatsApp the renewal reminder goes as a marketing message, at Meta’s marketing rate, so a customer who has stopped marketing messages gets it by email only. The bills themselves and their payment reminders are utility messages.
Invoices and bookings
More answers on this
- How do I send my first invoice?Switch on Invoices & receipts, add your business name, then press New invoice: the bill goes to your customer on WhatsApp and by email.Read more
- How do I send a quotation, and what happens when it is accepted?Open Invoices and press New quotation: the customer gets a PDF with a link where they accept it, ask for a change or decline.Read more
- What is the difference between editing, cancelling and voiding?Edit changes a bill and keeps the old copy, Cancel withdraws a bill for good, and Void undoes a payment you recorded by mistake.Read more
- How do my customers pay an invoice?Every bill shows what is owed and how to pay it: a UPI QR for the exact amount, your bank details, and Pay online through your own Razorpay account.Read more
- How do payment reminders work?Fliok reminds a customer about an unpaid invoice around its due date, and stops the moment the invoice is paid or cancelled.Read more
- Who has not paid me, and how do I send a statement?Open Invoices and the Who owes you tab: it lists every customer with something unpaid, what they owe and how late it is.Read more
- How does GST work on my bills?Your bills carry GST only if you say you are registered for it; a new business starts as Not registered for tax, with no tax on its bills.Read more
- How do I set up my booking page?Switch on Bookings, add one thing customers can book, and share the link: the page takes bookings and sends the confirmations and reminders.Read more
- Can I take an advance for a booking?Yes. Switch on Ask for an advance, and a booking is confirmed once the customer has paid; until then its time is kept for them.Read more
- Can customers pick a staff member?Yes. Add the people who take bookings, and your booking page asks Choose who, with Anyone available as one of the choices.Read more
- How do reschedules, cancellations and no-shows work?A customer can move or cancel a booking with the Manage booking button in their messages, until the booking starts; your team can do the same from…Read more
- How do review requests work, and why can’t I hide bad ones?Switch a request on and each customer gets one message after they pay an invoice, or after their visit, asking how it went.Read more
- Why did my customer not get the WhatsApp message?Open the invoice or the booking and look at what was sent: every message that did not go says why, and the email still goes when there is an address.Read more
- What are the limits on invoices and bookings, and what counts?Invoices and bookings are part of Basic, Pro and Enterprise, each with a monthly limit; they are not on Free and are not add-ons.Read more
- Can a bill show names in Hindi, Bengali or Tamil?Yes, in 8 Indian scripts: a name, an address or an item typed in one of them prints that way on the PDF.Read more
Still need help?
Email hello@fliok.com or use the contact form. We reply within one business day, Monday to Saturday, 9 AM to 7 PM IST.