Invoices and bookings

Why did my customer not get the WhatsApp message?

Open the invoice or the booking and look at what was sent: every message that did not go says why, and the email still goes when there is an address. The usual reasons, in the screen’s own words. Waiting for WhatsApp to approve the template: the messages Fliok created on your WhatsApp account are still in review, or one was rejected; each one’s status is in the feature’s settings, and nothing is needed from you. No WhatsApp number is connected: your number is not connected or not active, for example while Meta has restricted it. The customer has no WhatsApp number: none was typed on the bill or the booking. This customer is not on WhatsApp: they are an Instagram contact. The customer opted out of messages, or is blocked. This month’s message allowance is used up. A quotation, its follow-up and a renewal reminder go as marketing messages, so they have two more reasons. This customer got a marketing message from you in the last 48 hours, so another was not sent on WhatsApp so soon; or the customer has stopped marketing messages. Ask them to message you, since a quotation goes as an ordinary message while their chat is open, or copy the link and send it yourself. Some customers write to you under a WhatsApp username, without sharing their number. A bill made out to such a contact still goes to their chat, and so do the messages of a booking your team makes for them; a booking made on your booking page is messaged at the number typed there. A message that was sent can still fail at WhatsApp, for example when the number is not on WhatsApp; it then shows Could not be delivered. If Meta has restricted your number, nothing can be sent from it until Meta lifts the restriction. Email has its own reasons: no address, an address the mail server refused before (edit the address to try again), or this month’s customer emails used up.