Templates and broadcasts
What is the difference between marketing and utility messages?
Marketing templates promote something; utility templates update a customer about something they already did, such as an order or a booking. Meta prices them differently and can reclassify a template during review, so choose the honest category.
Templates and broadcasts
More answers on this
- When do I need a template?To start a conversation, or to message someone whose 24-hour customer service window has closed.Read more
- Why was my message not delivered?The analytics page groups failures by the reason Meta returned. The common ones: the 24-hour window had closed (send a template instead), a template…Read more
- How many people can I message?Your plan sets how many messages Fliok sends for you a month: 100 on Free, 10,000 on Basic, 100,000 on Pro and no limit on Enterprise.Read more
- Are there ready-made templates I can start from?Yes. The template library in your dashboard has 42 ready-made templates written to Meta’s rules, including Indian festivals, orders, bookings, reminders…Read more
- Can I see what is scheduled to go out?Yes. The broadcasts page has a month calendar of every scheduled and sent broadcast.Read more
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