Templates and broadcasts
Why was my message not delivered?
The analytics page groups failures by the reason Meta returned. The common ones: the 24-hour window had closed (send a template instead), a template variable was blank (131008), a template with a media header was sent without the media (132012), the recipient had reached Meta’s limit on marketing messages (131049), or the number is not on WhatsApp.
Templates and broadcasts
More answers on this
- When do I need a template?To start a conversation, or to message someone whose 24-hour customer service window has closed.Read more
- How many people can I message?Your plan sets how many messages Fliok sends for you a month: 100 on Free, 10,000 on Basic, 100,000 on Pro and no limit on Enterprise.Read more
- What is the difference between marketing and utility messages?Marketing templates promote something; utility templates update a customer about something they already did, such as an order or a booking.Read more
- Are there ready-made templates I can start from?Yes. The template library in your dashboard has 42 ready-made templates written to Meta’s rules, including Indian festivals, orders, bookings, reminders…Read more
- Can I see what is scheduled to go out?Yes. The broadcasts page has a month calendar of every scheduled and sent broadcast.Read more
Still need help?
Email hello@fliok.com or use the contact form. We reply within one business day, Monday to Saturday, 9 AM to 7 PM IST.