WhatsApp error 131052
Error 131052: Customer’s file could not be downloaded
Error 131052 means a customer sent you a photo, video, voice note or file and Meta could not download it, so you cannot see it. Ask the customer to send it again, or to share it another way.
- Meta’s description
- “Unable to download the media sent by the user.” Meta’s error codes, 5 October 2026
- Charged by Meta?
- No. It concerns a message the customer sent you, and Meta does not charge for messages customers send.
Common causes
- Meta could not fetch the file the customer sent.
- The error details on the incoming message say more about that file.
How to fix it
- Check the error details on the incoming message in the webhook.
- Ask the customer to send the file again, or another way.
What Fliok does about it
- When Meta answers Fliok’s download of a customer’s file with 131052, Fliok marks the file as unavailable instead of trying again and again.
Meta sets and changes these codes. If anything here disagrees with Meta’s current reference, Meta is right.
No. The file only reaches a business through Meta, so when Meta cannot download it, no platform can show it. Ask the customer to send it again.
Related codes
Other errors you may see
Let Fliok catch it before Meta does
Blank variables, missing header files and closed windows are checked before a message leaves. Start on the Free plan.
Free forever plan · Keep your WhatsApp app