WhatsApp error 368
Error 368: Account restricted for a policy violation
Error 368 means Meta has restricted or disabled your WhatsApp Business Account for breaking a platform policy. A retry is refused the same way, so stop sending, read Meta’s policy enforcement guidance and check the account in WhatsApp Manager.
- Meta’s description
- “The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy.” Meta’s error codes, 5 October 2026
- Charged by Meta?
- No. Meta charges only for delivered messages, and this one was not delivered.
Common causes
- Meta found a breach of its WhatsApp policies on the account.
How to fix it
- Stop sending: retries are refused and only add more refusals.
- Read Meta’s policy enforcement documentation for what the restriction means and how to resolve it.
- Check the account in WhatsApp Manager, and request a review there if Meta offers one.
What Fliok does about it
- Fliok treats 368 as a refusal about the whole account and never retries it.
- When Meta refuses a template this way, Fliok holds further templates from that number at once; replies in open chats still go until a reply is refused too. After a wait it lets one message through to test, and only a delivered message clears the hold.
- It also asks Meta about the number straight away, stops any broadcast running on it and tells your workspace once, instead of one alert per failed message.
Meta sets and changes these codes. If anything here disagrees with Meta’s current reference, Meta is right.
Meta gives both the same description of a restricted account. 131031 also covers a wrong two-step verification PIN; 368 is the integrity error alone.
Related codes
Other errors you may see
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